LAFC HQ — Local services in Los Angeles

한국에서 오시는 많은 팬분들께 알려드려요. 이곳에서 물건을 사시고 나서 추후에 리턴을 하려면 굉장히 어려울 것입니다. 물건 구입을 하기 전에 리턴은 안될 것이다라는 생각을 가지고 물건 구입을 하시길 바랍니다. 저는 결국 물건 리턴을 하고 돈은 돌려 받지 못해서 $270 불 정도를 그냥 날렸습니다.

This is an update to my original post. Unfortunately, the result I was worried about has turned out to be true. After contacting my credit card company, it was revealed that the manager’s statement during my third visit—that the double charge transaction had been voided—was not true. In fact, nothing was voided; they had only canceled the double charge.

As a result, I returned the two jerseys I originally purchased but did not receive my money back. Honestly, if LAFC Shop and leaderships see this review, they should reconsider female manager's roll.

At this point, the only option left is to take this to small claims court, so I am preparing for that. I am extremely upset, but the manager’s actions were far too rude for me to simply let this go and lose about $216. I intend to pursue this to the end. I will provide another update later.

LAFC shop has a wide selection of products, and their custom printing service is good, but my experiences with the manager have been extremely disappointing.

First, after ordering custom prints on three kids’ home game jerseys, I later realized at home that I was charged an extra $30 for each one. Second, out of several other items I bought, two did not fit properly, and I had to return them. (For context, my home is about a two-hour drive from this stadium.)

The following week, I drove another two hours back to the shop. A young staff member at the counter (looked to be in his early 20s) told me they had indeed overcharged me and said he could process a refund. However, after calling the manager, he came back and said the manager told him it wasn’t possible. He apologized but explained there was nothing more he could do, and the manager said I should come back the following Tuesday when she would be there. I couldn’t understand why a refund for an obvious overcharge was being denied—especially when even their own signs state refunds are possible. Still, since the young staff seemed powerless, I had no choice but to leave, despite being very upset after driving so far.

Today, I returned once again. This time the female manager immediately got defensive and even raised her voice, saying I had already received a refund—which was not true. After checking the receipt again, she then insisted that there was no mistake with the charges. I showed her the receipt and the jerseys, pointing out that I had been charged $30 extra each. Only then did she reluctantly agree to issue a refund, but she never once offered an apology.

On top of that, when I returned two shirts that didn’t fit, she actually charged me again instead of processing the return. OMG!! I only realized because I received a bank notification on my phone. When I asked why I was charged again, she said she knew and was voiding the transaction, staring at the system as if that explained everything. I expect the money will be returned in a few days, but again—no apology for the mistake, no acknowledgment of the inconvenience, nothing.

After being overcharged due to their mistake, having to drive long distances multiple times, and being treated so poorly by the manager, I have decided never to shop here again. A simple “sorry” would have gone a long way, but apparently, that was too much to ask.

Now I will have to carefully monitor my account to make sure two time refunds are actually processed. If not, I may have to drive another two hours yet again, which is very...

Cruel fantasy for my housing authority Data and watch TV SHOW ON YOUR APPOINTMENT WITH THE GAMES ON YOUR TV with the term's and conditions of Cash app and google pay for the time off for the update on your site is where we will see you tomorrow morning 🌄 and conditions for the day and I love you too I have no idea what is going on with you and I will be home in about the same time as the update on your site is on the way back now but it's worth the wait list for my account access for my housing market predictions and prophecies about an inch of snow on the way back to my house for my account access to my phone for the time off for my data account access to the time I get there in about an hour if that's okay with you I have no idea what time I'll be there in about an hour or so to get the kids out of school and then we can talk later tonight or tomorrow morning 🌄 for a bit and see what I have to do with Easter eggs in the priz and watch TV SHOW ON YOUR APPOINTMENT WITH the time you want to organize the day before Thanksgiving but it's worth it to reach out to you want me to come over after work I will let you know...

I had a very disappointing experience at the LAFC HQ store. I purchased a jacket and tried to return it because it didn’t fit properly. I had the original receipt, and the tag was still attached — well within their stated 30-day return policy. However, the store manager refused to accept the return, claiming the item had been “worn.”

I explained that I had only tried it on at home to check the fit, but she insisted it was worn and denied the return. When I pointed out that their return policy is printed on the receipt, she told me the “full policy” isn’t included there — which was confusing and honestly feels misleading.

As a longtime LAFC supporter, this experience was frustrating and left a bad impression. I expected better customer service and transparency, especially from the official team store. I hope LAFC takes steps to ensure their return policies are clearly communicated and...