JD CLUB SERVICE&TOWING INC — Local services in Los Angeles

I posted my 1 star review 3 months ago because of an issue with dispatch and the long stressful wait time. But I am changing it to 4 stars because when the tow truck tech (Robert) finally arrived, he was very helpful, considerate and even apologized for the dispatch I was dealing with. ------------‐- ▪︎ ------------‐- ▪︎ ------------‐- (Previous Review) JD Club Service & Towing was assigned to tow my car by AAA. The girl/dispatch was very rude and does not do her job well. When I called to get an ETA, she wasn't helpful, giving me the run around... and then hanged up. As a matter of fact, im still waiting (1:28pm to 4:39pm). When I called AAA, she told them that she's been calling and texting me, but I didn't answer, so they skipped going to my location and maybe another 45 min. wait. What the...?... if you need to 'LIE' cuz you can't do a simple job as a dispatch, then your service deserves 1...

Incredibly unethical and potentially unlawful business practices. Dispatched by AAA to tow vehicle. Claimed their technician arrived, but nobody showed up. Claimed they took a picture of the vehicle and called multiple times. Asked to text picture and share license plate. Could do neither and identified the WRONG vehicle. Then proceeded to threaten to report me to AAA for harassment.

Companies can spoof their locations to be allege they showed up and get paid. It may have been done in this instance. I was also interrogated about what I was planning to do with the car because they can charge for services outside of policy. Unbelievably rude, aggressive, threatening, and greedy. STAY

AWAY!

UPDATE Pathetic response from a classless company. AAA immediately dispatched another driver in lieu of the one that this vendor lied...

Victoria is an incredible help AND she recommended some great resources for me to reach out to afterwards.

Victoria coordinated everything very quickly and was even able to get me home safely after a terrifying accident on Interstate 10.

The tow man, Oliver, arrived way faster than highway patrol’s tow connect, so I chose to go with JD Club Service & Towing! Oliver arrived with a positive attitude and was an absolute joy. He had to move the car off the interstate and then replace the wheel on a side-street exit way. I am 100% grateful for his service that day!

Definitely save their contact information for your future emergencies and even stop by, when you can, for a business card to place inside your vehicle’s glove...