Saban Community Clinic - Melrose — Local services in Los Angeles

On 6/10/23, I visited the medical facility and was informed that a follow-up appointment was scheduled for 7/3/23. However, when I arrived on 7/3/23 for the said appointment, the staff informed me of an administrative error. Apparently, the individual who made the appointment was not employed at that location and was unaware of the existence of two individuals named Jennifer. I remained understanding and requested a rescheduled appointment on the correct doctor.

To my surprise, the Medical Assistant (MA) informed me that the soonest available appointment would be on 8/3/23. This was disconcerting as the mistake was not my own, and both the MA and Dr. Jennifer Lee had recommended a "walk-in" appointment for 7/5/23 due to the federal holiday on 7/4/23, preventing me from providing a 24-hour notice. Unfortunately, upon arriving on 7/5/23 for the walk-in appointment, I was informed by the reception desk that they were not authorized to offer walk-in appointments, and they suggested I return the following day.

I expressed my distress to the receptionist, emphasizing that the mistake was made by the facility's staff, not me. Despite this, there was a lack of compassion and understanding, and I was simply instructed to wait while she contacted someone else. Overwhelmed by the situation, I eventually broke down, and an LVN was called to address the matter.

During my interaction with the LVN, I felt pressured to accept the next day's appointment. However, it's important to note that I rely on medical-provided transportation, which has limited rides, and I must prioritize transportation for my physical therapy sessions. It wasn’t until I had cried and begged that I was offered a different female doctor that could see me that day. As a medical patient, I can't help but feel discriminated against, considering the recurring issues I encounter during each visit to this facility. I strongly believe that my pain is not being taken seriously, and I perceive a lack of genuine care for me as a patient.

Given the continuous challenges and the feeling of being dismissed, I am considering seeking care at an alternative clinic. The Saban Hollywood clinic, in particular, has been praised for its superior customer service, making it a potential option for my future healthcare needs. I will be going there in future and hope that my experience is better than in the clinics so far Saban in Virgil and Saban in Melrose are a let down. Don’t go...

Terrible place! They’re treating people like animals! My doctor she pro-scripted all bunch of strong medication for me, then i went to the pharmacy (pretty far) spend all day over there to pick it up just to hear in the next morning from my nurse Nathaniel that I don’t need them and i had a dose already, and they don’t even feel sorry about it! After they tracking patients with phone calls and bullying people with very rude questions not even asking if i can speak or not, if i have somebody next to me hearing conversation, because usually i have it on the speaker ! And when i asked my nurse if he is at the clinic at the moment he was like.. “why?” What kind of answer is that when the patient wants to visit a doctor or something????? If you’re calling me with this question, be nice to answer mine!!! It should be back and forth so your patients feel comfortable!!!! You giving a service to people and should do it well and with all respect!!!!! I feeling good already but they making you seek by following you!!!! And it was another situation next, i had some appointment with same doctor and the same nurse called me an hour before my appointment and told me that we decided to cancel it because you don’t need it! I’m like … 👀… ok good for me! They’re just don’t respect our time! And i am sure that other people had this bad experience as well!

This clinic has a very low rate 3.4!!! And I'm sure it’s gonna be lowest soon! I don’t want to be tight with this place!!!!! And i have my own doctor who’s taking care of me...

Everyone at this location looks miserable. I walked in and the place smelled, there was a codon wrapper on top of a fan in the room I was placed in (I have a photo of this).There was also a dog pee pad on the chair for the patient - so tacky and weird. The place was disgusting and I ran to the shower once I got home. To top it off I had the worst experience with Cynthia Vasquez - who was the rude medical assistant that hung up the phone on me because I was upset that after weeks of calling and leaving voicemails no one had called me back. I immediately drove to the main location and made a complaint and they apologized and were able to give me a same day appointment. Unfortunately you need to get upset here to get the staff to do anything - but I don’t have the patience or interest in getting mad so I changed my PCP and will be going somewhere else. There are better places out there, don’t settle. Also, Dr. Lee gave me some medical advice that I seriously questioned and after calling my previous gynecologist I can say Dr. Lee was incorrect in her recommendations. Always get a second opinion! Just because one doctor says the sky is red doesn’t mean it’s true. I’m glad I never have to step foot in that dump again, sucks they have to work there - that’s probably why they all look like they...