SEPHORA — Local services in Los Angeles

Absolutely disgusting customer service. All the employees they are talking to each other or on their phone no help with whatsoever I was looking for a powder I asked for help. I asked an employed they have a different size. The lady said I will go check I waited. She never came back so I decided to go back in the shelf to check on my own and apparently I don’t know where she look because I ended up finding the powder and the size that I needed but then she looked at me at me from peeking away from another customer saying to me oh you found it, but she never left the floor to go look for anything for me. She ended looked for anything , pretending that she was helping me, but she ended up, going to help another customer What is that and then to finish it off? The cashier was even worse not friendly whatsoever and then I had mentioned it to her that I was waiting for this lady to help me and then she asked me. Did she end up helping you? Did she find it and I said no apparently some customers are not that important, because she ended up helping someone else!

Management needs to do better and trained their employees. If they don’t want to be there, they do not have to be there. No one is forcing anyone to be there. It’s called customer service for you to be there to actually help the customer not to be rude not to ignore them to acknowledge them and help them.!!!!!! I would give a completely 0 to...

The worst sephora store ever I will definitely file a lawsuit against the lady works there called tatiana she has red hair I had some stuff on my bag I forgot I have them I paid for those one I had on my basket I walked very normally out of store with my mom and she ran after me I was shocked and she said can u come back with me in store I went back with her and I asked her what happened she said you stole cosmetic form our store and I opened my bag and I saw there is small stuff in my bag and I told her I'm sorry I forgot I have them let me pay for them and my mon was with me They didn't let me talk to my mom they pushed my mom out of store I told them I pay for it how much is it they said no wait for cop I wanted to talk to cops because I didn't stole anything and cops checked the policy and they did not had a things such as shop lifting so the officer told her from what we see she is not a thief let her pay and she goes I had my Iv bag with me which was worth 5,000 dollar kenzo shirt and balenciaga shoes I told her do I look like shoplifters to you she was the worst human be I have ever seen in my life if she saw it she could of told me while I was in store and I could pay for it she waited for me I get out of store to call the cops I have my recipe that I paid for...

I work right across the street, so I often walk over during my lunch break to grab items or just browse. I usually do pickup orders, but sometimes I decide to look around in the store as well (which is what I did today). In hindsight, I probably should’ve browsed first, but I went ahead and picked up my order since the worker was at the front, and sometimes they get pretty busy helping customers. Unfortunately, I feel like I was followed by someone who seemed to be loss prevention, which made shopping around pretty unpleasant. I was super interested in a lot of the skincare brands they had out that I’ve never heard of, but I ended up just taking pictures of some of the products so I could read more about them on the website and maybe just order online. I worked retail for 6+ years so I do get it, if someone is walking around who already has a bag, it may be cause for concern. But I shop there often and always purchase all my items, so it just kind of sucks that I didn’t feel like I could look around.

On a positive note, just want to say that Michelle in the perfume section is always super nice...