Varela's Jewelry — Local services in Los Angeles

Horrible experience. Felipe was the man who attended me. From the day I made my purchase, I had issues. According to Felipe he had resized my husbands ring.When my husband tried it on it did not fit. I called the shop back and asked if it was resized. He told me that he only made it half a size bigger, Thinking he gave it to me already resized.Two weeks after I purchased my ring,my ring base and stone fell off. I could not believe that it could come off so quickly. Today I return to the shop And informed JAVIER about what had happened to the ring.He was very rude. He first asked me if I wanted to place a different color base which was not gold on the ring.I told him I didn’t want to have different colors on my ring. He then began to get upset and told me that I have to wait until Thursday so he can repair it. I told him it took me almost 1 hour to get to the shop. I then told him that it was fine I will wait until Thursday and leave the ring there as he requested. He then turned around and started mumbling whispering and doing gestures as he was writing the receipt for me. On top of that he wanted to charge me $65 to get it replaced. I don’t think something I purchased would only last two weeks and I will have to pay to repair it. When he returned I told him I’m sorry if you are upset I have to return to repair my ring. He then said with an attitude, I don’t like people rushing me and people who want things done right away. I stood quiet, ask him to return my ring please, I left the shop unsatisfied with the service he provided. Please shop somewhere else. Horrible customer service....

DO NOT GO HERE! I took my younger brothers watch in for a battery replacement. They did it quickly and handed it back to me. when i was walking around the next day i noticed there was condensation under the glass. this watch is submersible up to 100 meters so i know it shouldn’t be that way just walking around, not to mention the cover on the underside was crooked.

when i took it back they told me it wasn’t their fault although it didn’t happen until they put hands on it. the person who worked on it went as far as to say that i was trying to bring in a different watch and pass it off as the first. i raised my voice at him for trying to gaslight me and calling me a liar and they threatened to call the cops. terrible customer service, terrible work. don’t go here, they deserve to...

If I can give a no star, I will. Very Bad and unprofessional people here. One sells man tells you one thing and another tells you another thing. Very ruth. I don't recommend this place. DON'T GO HERE. MUY MAL SERVICIO Y SON MENTIROSOS. I Don't need you to reply to my Review. And your policies were not explain. You were not there in the beginning so don't answered or replied to something...