RH Los Gatos — Local services in Los Gatos

I ordered a bunk bed from RH about 10 weeks ago. It arrived damaged. The delivery team told me RH would be on contact with a replacement delivery. No such thing happened. I then had to reach out and they had no idea I had "refused delivery" and continued to question me about what had happened. Finally they said they would send me a new one (keep in mind I have already been charged for this item that I didn't have). They told me earliest shipping was 4 weeks away..finally I get notification my item is ready to ship, my daughter is so excited - this is her first big girl bed. It arrives with sploches of grey paint all over one side of the bed. Frustrated in receiving another damaged item I chatted the RH team asking for a reimbursement. Customer service refused to reimburse me the $200 I paid to ship the item here. You would think they would inspect their items before shipping them seeing that we are paying so much money for them. I am very unhappy with my experience with...

I bought a gray leather couch from RH and had it delivered last October. After 1-2 months it started splotching. I emailed customer service no response. I came into the store I bought it from in January to show pictures. I was super nice about it, they said they would get back to me, nothing. I called 2 weeks ago to talk to a manager and she said she would follow up and get back to me. Haven’t heard from her. I paid 8-9k for this couch and it looks absolutely hideous, no fault of my own and I can’t get anyone to care enough or have the decency to try to make it right. What an...

Purchased a two seater cloud couch a couple years ago. The staff was attentive and great at explaining everything without pressuring us. Fast forward to this year, we were having trouble with the couch and cushions and when we stopped by to let them know, and the staff took care of us without hesitation and ordered replacement pieces for us. That’s all star service. That’s why I’m happy to pay more for product from a company that takes care of its loyal clients. They truly are the Apple...