Meijer — Local services in Louisville

I have always loved shopping at Meijer until last night. I went to the 9905 Dixie Highway Meijer in Louisville, Ky. On Jan. 7, 2014 I bought some Meijer brand remanufactured ink. When I got home and put it in my printer, my computer popped a box that said the ink was damaged and to replace. It was brand new, or so I thought. Oh well, no big deal. I just went to return it last night Jan 11. Well, I handed the customer service lady my receipt with the box and ink cartridge. I explained my situation and even showed her a pic on my phone I had taken of the message that popped up on my computer.She looked at me like I was an idiot, and immediately said in the rudest tone of voice, "This looks old...like old old." I explained my situation and even showed her a pic on my phone I had taken of the message that popped up on my computer. I explained that is was remanufactured and that a defect in the cartridge was a big possibility. That wasn't good enough, so she turned to the young girl at customer service and proceeded to say, "Don't you think this is USED?" She continued to whisper to the other girl right in front of me. Well, by this time I was extremely embarrassed and hurt because I was telling the truth. She calls the head of customer service who was probably 40 years younger than her up to the desk. She looked my age. I'm 20. I explained my situation to her while all three of them just stared at me like I had 3 heads. I asked if I could just get my money back because it was guaranteed and I had only purchased it 3 days ago. She said no. You can just exchange it for the same thing. Reluctantly, that is what I did. When I left, I called the meijer number on the ink cartridge, and the lady told me that since it is remanufactured, it wasn't going to look like a a shiny new ink cartridge. She said that I should have been able to get my money back with no problem. Needless to say, I will NEVER be shopping at that Meijer again due to the incredibly RUDE customer service. I have worked in customer service for 3 years, and I have never treated anyone with the disrespect that was conveyed last night. While I do understand how it could be interpreted that I was possibly exchanging an indeed used cartridge just to get cash, this was not the case, and it should have been handled in a completely different manner. Lastly, I will explain that I am never one to complain, and I have never made a review of a store like this because nothing this rude has ever happened...

GO ELSE WHERE IF YOU NEED PHOTOS... Jessica Gatti is a manager there, and I received better customer service from the representative than her! I placed two orders to print, called the next day to assure the order had been filled and a representative confirmed it had been. I called back later that afternoon to ask about my order and the lady who answered the phone told me that my first order did not complete and the second order couldn't be fulfilled. Two issues here, but she was as helpful as she could be, so I asked for someone else who could help me transfer my order or something, she put me in contact with Jessica Gatt. Jessica was so rude that it was frustrating! She told me that there was no way they could call to tell me I wouldn't get my order which was extremely odd, she had no comment as to why I was told it was complete and that was it, very rude. I asked for corperate number and she could only provide me with customer service number. She then called back to tell me that the first half of my order was complete, which was also odd, since she and the customer service rep told me it wouldn't print. I asked for some sort of accommodation of some sort since I had to drive there and drive to another store for the second half of my order and she offered me $5 off. I told her that didn't even cover my gas and her response was even more disrespectful. Funny thing is, I received an email THREE (3) DAYS LATER saying my order was complete. If you decide to use this service at this...

Staff appeared friendly at the door but then when asked a question and needed assistance I did not sense that friendliness anymore and did not receive help because apparently there was nobody available to assist. I know many places are short staffed by in my eyes if you clock in then you should be expected to provide some level of customer service. No staff interaction why I was checking out and no communication when leaving either yet staff members were within range. Building was cleaned and appeared stocked.

Update: 11/11/23- well as usually it always seems to be cleaned and for the most part isles appear well stocked. The visibility of staff as well as their interaction with customers has improved a bit. However at check out I went to the shop/scan checkout and the employee there was appeared upset and overwhelmed but his job, was upset about a printer and verbalized to another employee he needed more help and then as other employee walked away the one at the printer punches the check out monitor,proceeds to display a "tantrum", and just non approachable. Another employee after that relieved him. All the other employees in that area afterwards appeared busy but did not display any negativity and I unfortunately was there for a bit having problems with my phone and tap and go pay. A sweet female employee assisted me and went above and beyond to assist with payment and finally got me on my way. Wish I caught her name but was just...