Walgreens — Local services in Louisville

They are very rude at this wal greens. I can rarely reach them on the phone. And my prescriptions always take forever to be filled. My daughter was having allergic reaction yesterday and I brought her to the doctor the doctor said to file the steroid prescription right away and give her a dose immediately. so I patiently waited for them to finish to fill it and after 3 hours of not hearing from them I went up there at this point my daughter was in tears cuz she was all welped up I asked them if they could please fill the prescription quickly cuz my daughter's hives were getting bigger and spreading and like I said my daughter was crying right in front of them and they said there's nothing they can do they'll fill it when they can I said okay well I'll sit here and wait and they said well it's going to be hours until it's ready they had no heart at all I switched to a different Walgreens up the street down Dixie and they saw what was going on my daughter and filled it right away. I get that they have a lot of prescriptions and people that they deal with so I'm normally patient with them but at this point they had no heart when they saw what was going on with my daughter and the other Walgreens on greenwood rd saw and filled it right away they actually cared and we're very kind and concerned about what was going on. I recommend you do not use the valley station Walgreens use the Walgreens down Dixie at...

I have been trying to get my pain meds for 3 weeks now. Was told I need pre authorization from my insurance which was given on Jan 3. My Dr. Has faxed it twice already but every time I go to the pharmacy I'm told the authorization is still needed. Went out of my way and drove an hour to get a hard copy of the authorization and have been attempting to call the pharmacy for a week now. I am on hold, taken off hold, put back on hold for 20-30 min at a time just to have the line disconnected before I ever get a chance to speak with someone. When I go into the store the pharmacist are very unfriendly and there always seems to be some technical issue. Not to mention they seem overwhelmed and over worked however at any given time there's atleast 6 people behind the counter. Was told a few weeks ago I had to pay for my toddlers vitamins (he's anemic) and when I questioned it the pharmacist came back 10min later and just handed it to me with no explanation. So it was covered by my insurance, good thing I questioned it. The staff is incompet, unprofessional and seriously lacks training in the area of pharmaceuticals as well as customer service. This had been my worst Pharmacy experience in 41 years of living and after living on three continents and several different countries one of them being a third world country. This Walgreens should be ashamed of themselves I can get better service in the sand...

Probably the worse pharmacy I have dealt with. Extreme wait times. I don't care if its in the store, in the drive through, or on the phone, be prepared to WAIT and WAIT.

Unexperienced pharmacy techs. Example- After waiting on hold for 45 minutes, the worker tells me that my medication (that was supposed to be there today) had not been received and she had no idea when it would arrive. Said she had no way of tracking the medicine her store ordered. Told me to call back every day (hold for 45 plus mins) to check if it had been received. When asked if the medication could be transferred to another Walgreens that had medication in stock , she told me she was unsure and I would need to call the Walgreens of choice to ask them! Never a manager available for concerned customers.

What a joke and true pain in the neck to deal with this unorganized, overbusy, unskilled pharmacy. Its so bad that its to the point that I don't trust that they will fill my prescriptions correctly. May fill my meds with a total different medication and blame it on "'being too...