This review is based solely on the experience with the employees. The store is well laid out, signs show easy to understand pricing and payment options, but clearly designed for the purpose of financing furniture and the sales person who grabs you first, gets the commission. I like to ask for help if I need it. When I tell a sales clerk I'm just looking, that is what I mean. After the fifth time that Ken approached and asked me if I wanted to see, try, further understand (or so on) something, I left the store. Clearly they are working on commission, and the experience feels like borderline stalking. You look up and can make eye contact with your assigned sales person. You are greeted at the door with a pick up line. I will never visit this chain again. The harassment, watching eyes and constant interjection was such a turn off, it was angering me and literally creepy. I left but not before I was slipped a business card so Ken would get credit for any sale when I returned. No means no - in every aspect of life. What happened to customer service and the customer is always right? Customer service can mean - leave us alone if we say we are just looking. Really distressing and not the store to go to have a peaceful shopping experience. Literally felt extremely...
Read moreOur experience at our Bobs on Nazareth Rd in Easton was an exceptional experience. Our salesman Rupert was knowledgeable and extremely helpful, the showroom layout was easy to navigate and we were given the chance to just look around without a salesman breathing down our necks. I have to say the furniture picked us, we saw what we liked and didn’t change our minds. We only went for a living room couch but ended up with an extra chair, dining room table and chairs, dresser and end tables. The price for all that including taking our old furniture was far lower than we expected and we were very pleasantly surprised. We would definitely suggest this chain for buying furniture to...
Read moreSunday 8/10/25 was my second visit to this store and just like the first I was greeted warmly, provided a wealth of knowledge, and handled with care. The two managers on duty were at the ready to support their employees, and because of this my transaction went seamlessly. I couldnt have asked for better service, their team work and dedication to client satisfaction will have me come back asap to purchase another $ 2k+ of pieces. I purchased artwork, decor, and two large living room entertainment pieces - the prices were excellent and you can’t beat their goof proof (furniture insurance.) P.s. I forgot my frisbee lol -...
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