21Hundred at Overton Park — Local services in Lubbock

Edit: Since my initial move-in, I have had some issues regarding the apartment quality and the management that oversees the property.

1. Back in October of 2017, we received a notice that they are checking apartment buildings for leaks as there might be some in the pipes. They come into my room and check. After a couple hours I received a phone call saying that they have found my pipes in my bathroom wall to be busted and they need to replace it. I was given the option of staying in the room and the workers would work around me or I could get moved to another apartment temporarily. I choose the other apartment as it is a better convenience for me. I moved some of my stuff as the management said it would take a little over a week to complete and they would contact me when it was done. A week goes by and I received no phone calls. Another week goes by and still no phone call. I contacted my roommates at this point because I am curious on whether anybody had been there or not and come to find out, not a single worker had been in my room. I wait another week and still nothing so I contact the front office who said that they do not know the status of the repair and the maintenance crew would have to contact me and she said she would have them call me. I never received correspondence from them again. I ended up staying in that extra apartment for 3 months with not a word regarding the repairs. One day after that 3 months, a new guy started moving into the apartment. He said he did not know someone else lived here and that he was told the apartment was empty. Come to find out that they completely forgot I existed.

2. Getting maintenance orders done are a pain and are not quick. Most of our apartment's light bulbs went out and we put in a order to have them replaced. One week went by with not a single person coming by for the order. I finally called back and the rep at the front desk said "Oh no they have been backed up but, we can put an emergency order in...". I was wondering why this wasn't done sooner as mostly everyone was in darkness. Our light in the main living room doesn't work anymore and the fan in one of my roommates rooms hasn't worked in months in which we put work orders in for and were never completed.

3. They advertise 1GB Down and 100MB up for the internet per room but in actuality it is 1GB Down and 100MB up split amongst everyone in the apartment building and their is consistent outages that happen at random times. The internet speed you will most likely get is 7-15MB down on very good days. It is more like 4 or 5 on a consistent basis. School breaks are nice as your internet speed increases dramatically since no one is in town. The internet service provider is Pavlov media and they are no help in fixing these issues.

Pricing is cheap for 4 bedroom apartments but you are definitely getting what you pay for in a sense that cheap cost comes cheap everything. Poor quality apartments with very big design flaws (for example, my room had no logical way to set up a bed and desk due to ethernet ports and such, my light switch for the bathroom was underneath the medicine cabinet which when you first try to find it makes a very annoying process.), poor management and company (for example, paying rent on time will still lead to late fees that are a pain to get off your account due to management being unavailable until you come in and ask to see them and wait around until they return, overages have gone up more and more even when one of our roommates moved out and the rest of us are rarely home.), poor internet, questionable community policies (for example, they instituted a new policy for ammenities where you had to wear a cheap 50 cent wristband to use any amenity and if it was lost or broken, be charged $75-100 to replace it based on if you get it replaced as a resident or a fee when you are moving out. This policy chang happened in early spring and if you did not sign the amendment to the lease, you were denied access to all of the amenities which us rather absurd.), and poor quality maintenance....

Where to begin... there are so many issues with this place it's difficult to find a place to start. Well, my roommates and I signed leases in October of 2016 before the apartments were built. The employees advertised an amazing apartment with even better amenities, and overall the best apartment to live in. Some of that is true, they have a great location with a beautiful pool and gym, but this all comes with the price of dealing with a disorganized, manipulative, and shady management system. I can't stress this enough, the office is HORRIBLE. American Campus keeps the people at the front desk so uninformed so when tenants or parents call to complain, they just sit there and rattle off information about who to call instead. Since they are so ill-informed, they have a tendency to be very rude.

Secondly, billing is an issue... somehow everyone in building one was charged for electricity overages in the very beginning when very few people were living there, and also at the very end of everyone's leases. I lived in a four bedroom and the last two months I lived there we, apparently, went over and were charged $15 per roommate. The ONE person who was living there worked 9-5 four days a week, but in the middle of the year when all four of us were there we didn't go over once. How convenient that when there aren't people living there, the whole building goes over in electricity...

My biggest issue with 21hundred is how shady they are, they find ways to "amend" your lease in order to increase the money flow. For example, during the move-out process they sent a packet with all the information about charges. So in the lease you are allowed to hang things up on the walls, but in the move-out packet it states that they will charge you $50 for a paint TOUCH UP! With this information, my roommate asked what paint they used so we could touch up ourselves... What do you know, the office is unable to tell us! Shocking! In addition, they make you "opt out" the final administrative walk through when you hand in your keys. When I asked if I could be present, the lovely ladies at the front were thrilled to tell me that it was too late. How? I just handed over my keys and one of my roommates has a late check out so legally they can't check common area until she moves out in several more days. Too late though...

Other than that, the maintenance people are so kind and very fun to talk to. Best of all, the courtesy police officers are amazing and rational people. If you could put the same people and maintenance team into another apartment I would happily live there.....

do NOT live here. way too expensive and american campus constantly exploits broke college students everywhere. it's extremely sad that STUDENT LIVING is more expensive than living somewhere else off campus that isn't marketed as student living.

the $20 utility cap is a complete scam because there is no possible way that me and my three roommates spent a month's rent worth of utilities when NO ONE WAS LIVING IN THE APARTMENT FOR A MONTH. utilities are billed two months after so we wrote everything down and checked to see if our usage was matching what we were being billed and of course it wasn't. we turned off EVERYTHING in the apartment so we wouldn't be charged over the $20 cap ($80 for all 4 roommates) and we still were so i have no idea how they are calculating utilities. my parents called to ask for a breakdown of how they are charging and they never gave it to us and blamed it on their third party.

the gate code also hasn't worked for months which is literally unsafe considering first responders cannot get into the complex without a residential tag. this is also a COLLEGE APARTMENT COMPLEX. it's hard to have friends or even family that visits over without a working gate. someone broke the gate (i dont blame them considering how long people have to wait to be let in) and it was fixed in like 2 days but the key code hasn't been fixed in how long?

apartment itself also has a very poor layout for parking and it's almost impossible to find a parking spot near your apartment after 9 pm and covered parking is $40 a month (probably more next year) and they're going to charge $10 for JUST A SPOT? YOU CANT EVEN GET PARKING TO BEGIN WITH why would people logically want to pay $10 for a spot in the goonies of the complex. the least that they can do is make enough covered parking for the residents and give each resident a spot included in the rent.

overall bad experience you have way better luck living at any other apartment in lubbock that is not part of american campus. the only people that these apartments are good for are the people that work for american campus because they get discounted rent and good benefits. if you want to live here, try to get a job with...