Jared Jewelers — Local services in Lubbock

Having to retire your original wedding ring and replace it is an emotional experience on its own. Our original salesperson's personality did not mesh with ours well, so we put off buying the ring for a few months. We came into the same store with a different sales person. We drove 5 hours to come to this specific store. Experience of picking it out, questions answered, not feeling pushed or persuaded, and encouraged to find what WE wanted and could afford was great. Trying to get approved for the 18 months no interest was a nightmare. Again, we live 5 hours away and can not just "produce" our social security card and other documents for the verification of who we are. I appreciate the security, but sometimes it goes overboard. We had to use my name to buy the ring. Really? My husband wanted it in his name. Important for experience! BUT... we could not drive home so we tried in my name. It worked. Still, had to go through an interrogative experience to get approved. WOW. Now.. it is ordered. I was texted that the diamond was in so we had to "re-run" the sales so it was all on one day on one sale. Pain, but OK! Did this through text and over the phone. Still, ran into problems, and I had to call again to get "approved" and get a hold off my account. Then I was told it would be ready in 3 days. We drove a different direction 5 hours to get there about 2 hours before closing. Thank goodness... it was NOT READY. We were told there was a mix up and if we could wait another hour it would be done. Having drove that far straight there, having a 7 year old starving, we went to eat. Restaurants in the area have an hour wait to get it. We got in and about that time, the ring should have been ready. Knowing my son should be fed, I went ALONE to get my WEDDING ring and the WHOLE experience now was not what we had "dreamed" and "went to Jared's for". (not the first jewelry we bought from Jareds, but first time at this store). Then, the paperwork was not given and I had to ask 3 days later in a text if I should have received the paperwork and the warranty on the ring. They are mailing it now. Did they say "sorry", yes! I do think the salesman was sorry, but not the rest. It really was like, hey, we got another sale. BYE! Not what I think Jared's represents! Spending over $7000 you would think things would have gone much smoother. Not happy and no one cares! As a side note, I love my ring. But I also know other jewelers could produce what I love with better...

If I could give this place negative stars I would. I went into this store with the hope to get my wife a ring that had all of our family's birthstones for Mother's day. We have a 10-month-old and it would be her first Mother's day. I went in the weekend before (8 days) and as I was discussing what I wanted with the sales reps, I asked and they assured me it would be done by the following Sunday in time. A few hours after we had everything finalized, I received a call that the ring model I chose wasn't available to be ready in time. So the rep texted me three other options and I chose a new one. I then called the store on Thursday and asked how it was coming and was told it'd be done on Friday. Then Friday morning I received a call from the store manager that the model couldn't be ordered and made on time. With only two days before Mother's day they left me in a situation where nothing could be done. While expressing to the manager how ridiculous it was that I was told this wouldn't happen, he threw his staff under the bus. When I called him out on that, he then back tracked and only then did he start apologizing. He offered to text me three more options that might be done on time, but other than the fact that he proved their word meant nothing, the options he sent were nowhere near as nice as the other ones I had already chosen. After telling him I wanted a full refund, he told me it couldn't be done electronically and I either had to go to the store or he'd mail me a check. I seriously don't know how anyone can drop the ball like this, especially since we were in contact frequently and at every correspondence I was assured everything would be fine. These people ruined my wife's first Mother's Day and I wouldn't trust them to sell me a ring from a Cracker Jack box in a...

Husband gave me a beautiful pair of blue topaz studs from Jared on Christmas Day. Loved them. Next day, my sister noticed the left stud looked loose. I checked to see if the right one was loose also, and sadly it was missing. We have searched everywhere possible and it is just gone. Husband went back to Jared to see if there was anything they could help with as far as a replacement. We even offered to purchase a single stud, but was told that was not an option. Apparently insurance does not cover lost or stolen. I’m heartbroken as they were not cheap. Earrings were gorgeous, but backing was insecure and customer service was nonexistent sadly. I would not recommend Jared to anyone for these reasons. UPDATE!!!! I have now rated Jared with a 5 Star review! Kudos and many thanks to Crystal and Gracie for making this issue a very happy ending. I could not recommend Jared more and I am thrilled beyond words. You guys are the greatest. And we were told insurance does cover backing that comes off. I guess we were given incorrect information...