Sleep Shop — Local services in Lubbock

I agree that the employees are friendly and try to be helpful, but I won't be shopping here again. 3 1/2 years ago we bought a Sealy mattress here, and after just two years it had developed a considerable hill in the middle of the mattress causing the feeling of rolling downhill on both sides of the bed. Sleep Shop came out to measure the unevenness and agreed to activate the warranty. They even allowed us to choose the replacement mattress. But after only a year and a half, the new one (also a Sealy) developed a similar problem. This time, after measuring it again, they didn't call us to give the verdict. After 3 days, I called them and was told that they wouldn't honor the warranty this time. They said Sealy wouldn't honor the warranty because the mattress wasn't broken down enough. After only 18 months, no mattress should look like this. At the very least, this store should inform customers that this is a common problem with the Sealy brand (check consumer affairs websites to see for yourself), and that if you purchase this mattress, you may well be on your own. Very...

so my original review was discussing the horrible Sterns and Foster mattress, they are still not my favorite mattress. The sleep shop did warranty my mattress this last time and We were offered a comparable mattress within the store of our choice. We did however decide to invest a little more and get the next quality up sterns and foster mattress. I would like to add that the delivery guys are very polite...

Shopped at this place on a recommendation from a salesman at another furniture store! We are so happy that we took his advice! The sales staff were very helpful and not pushy. A good selection of mattresses and they had the exact headboards that we wanted. The two young men that delivered our items were very professional and efficient! I highly recommend this place for your...