HTeaO - Lubbock (50th & Boston) — Restaurant in Lubbock

This has to be the absolute worst HTeaO location that I’ve ever been to. I realize it’s just a drink store, but there has to be some level of training and competency the owners and manager provide the staff working. I also realize this is very close to a university so you’re going have very young staff but again training for working in a retail store is important. My first negative interaction involved me bringing my own cup in and the girl charging me $11 for one drink. When I argued that I was actually supposed to get a discounted rate when you have your own cup she said she supposed to charge more which goes completely against what the main website for HTeaO states. Additionally, when we go in, we almost always buy the same thing. I can tell you, without a doubt, we are never charged the same dollar amount for the exact size same drinks each time we’ve gone in.

We had a large meeting at work this week and I volunteered to bring tea for everyone. I came in the morning to buy 4 gallons and also brought my own cup to refill. When going to pay, I indicated that I also needed to purchase a Sleeve of cups. The staff indicated she couldn’t sell cups. I mentioned to her that I’ve done this multiple times before and that without the cups, we couldn’t drink the FOUR GALLONS of tea. She indicated she couldn’t find the button on the screen to purchase the cups so I wasn’t able to buy them. Again, this is a lack of training from management and just another example of poor management of this location. I left empty-handed, went to another tea, location in town and spent my $40 with a welcoming well trained company that I will...

There is not a drink menu inside the store, not even a QR code to scan. To keep it simple, I order a "small black iced coffee". The young lady looks at me like I am a smelly drunken hobo speaking Portuguese in a Russian accent. I repeat the order, slowly. More confusing looks. She talks to an associate in whispers and asks me if I want syrup in it. I said , "No. I don't any sugar added, just a small black iced coffee, please." She walks to the back of the store to talk to a manager. The manager makes the drink and hands me a HUGE cup of iced coffee. This cup.is not small, it's a reservoir capable of irrigating a small soybean farm. I now have enough caffeine for the next three days. I ask why can't I get this same drink in a smaller cup and I point to a smaller cup on the counter. She sighs and replies, "Those are for espresso drinks only " $6 later, I won't be back. Poor trainers produce poor results in front line customer experiences. It shouldn't be this exhausting (or expensive) to order a small coffee 🤪😂🤣.

The coffee is pretty damn good, so it's not a completely...

I have been to this location many times I love this place but this time the young lady that handed me my 3 drinks was rude as heck. I didn't get her name she had blond hair and appeared to maybe pregnant. Im an over the road truck driver so I've had my share of rude people

So I order 2 huge teas different flavors of course and when I got to the window I asked her could she add a gallon of half and half mint tea...she looked at me like I pissed her off and she hated me asking her to do her job. Then she hands me the 2 huge teas I didn't notice they labeled the half and half on the lid so I asked her witch was witch and with the continued snobby attitude she said.....isn't labeled on the top....then i left

Good lord if you're having a bad day or whatever is going on that doesn't mean you have to treat people like crap and if you dont wanna work go home. You...