Bob's Jewel Shop — Local services in Lumberton

My husband purchased my 1st wedding ring from here 30 years ago, after having children there 1st diamond rings were purchased from here, there good memories were connected to this place. Today I visited Bob’s with a wedding ring that is 21 years old with 3 stones , however one of those fell out and needed replacing, I only wanted to get an estimate for a repair, as I wanted to plan ahead for the fees. Next my husband and I wanted to also purchase a new wedding ring as well, as my 30th year anniversary is this year. A young man behind the counter got the attention of the owner I assume , a clean looking grayed haired gentleman. Without any explanation the young gentleman behind the counter began to fill out an form with my name and address to begin repairs, at this time I kindly reminded the young gentleman waiting on me I was just looking for an estimate for repairs, at this time the older gray haired gentleman told me he was busy and couldn’t give me an estimate and i clearly and kindly understood. So I asked the owner/older gentleman what was a good time to return and he replied NEVER, and that I wouldn’t find a diamond replacement anywhere else that would be better priced. As a professional and kind lady, I told this gentleman thank you and kindly left. Customer service is everything, and the serious possibility of a brand new wedding band and repair walked out the door with me. I was very disappointed as my family has always had fund memories of making life purchases at this place. I hope this owner remembers and or rethink the value of good...

So a little back story. I've been in construction all my life and now I'm a Service Tech. So with that said, my dimond wedding ring has taken some abuse over the years. Well, to the point where one of the diamonds fell out. Luckily I was home when it happened and after 2 hours on my hands and knees I found the diamond. I took my ring here with hopes that they could reset the diamond. Let me tell you.... This Place Is Amazing!!! The Jeweler and the rest of the staff were friendly and professional!!! The jewler assessed my situation with confidence and I asked if he could maybe clean it up for me too. He said that he could make it look like it did the day I bought it. So I gave him the go ahead and talked about my budget. In two days I received a text letting me know my ring was repaired and ready for pick up. So I hurry by there. When they handed me my ring back all I could say was WOW!!!! Let me tell you this man made my ring look 1000 times better than the day I bought it. The diamonds were set perfectly, secured well and the luster from the white gold was brilliant (not a blemish to be found). I was very impressed with the outcome. This place has my business for life! You can bet your bottom dollar that if you let them know you don't mind paying a little extra for the polishing and protective coating. The end result will amaze you. Extremely...

I purchased an engagement ring for my wife over 30 years ago from Bob's Jewel Shop when they were located in downtown Lumberton. I was serving in the U.S. Marine Corps and had just returned home from the Gulf War when I made the purchase. I did not have much money back then but Greg's mother allowed me to make payments on the ring. The ring meant a great deal to my wife. Recently, my wife lost the diamond setting in her ring. She was devastated. We reported the loss on our home owner's insurance. The agent requested, the size and quality of the diamond. I visited Bob's Jewel Shop and spoke with Greg. Greg did not hesitate to help me. Greg had documentation from 30 years ago on my wife's engagement ring. He wrote an estimate of the value of the lost diamond. We submitted the estimate and we had reimbursement for the ring in days. We were able to purchase another coveted engagement ring with even higher quality from Bob's Jewel Shop. This was all thanks to Greg Phelps. His family has always been professional, kind and courteous to my family and the community. Thanks...