Macy's — Local services in Lynnwood

Extremely disappointed experience! The sale associate with name of Atieh Carami really ruined our weekend (estee lauder at Macys, Alderwood Mall, WA)!! My families (5 people) went shopping at alderwood mall yesterday (Nov 5th 2017). My husband purchased one Estee lauder doorbuster for me as a gift, and my mother-in-law wants to get one too (She is a non-English speaker foreigner and currently visiting us). I asked Atieh whether there is any limitation? She said: one per customer. Then I told her that my mother-in-law really want to get one set too. And Atieh said : No! (Very rude, extremely bad attitude). She changed her word to: one customer per family. She just changed the rules by herself because of her discrimination, since right before us, her colleague sold 2 sets doorbuster to an American couple. I told her that my parents-in-law are going to fly back to China in 2 weeks, and we showed her my parents-in-law's flight tickets even. Guess what she said? She said that she knew my mother-in-law will give the doorbuster to me, and she said she saw me before. I told her I did not come to this store for more than two months, when did she see me and how do you know my mother-i- law gonna give the gift to me? She definitely can not answer. Even, My mother-in-law did not speak English, and she spoke “I use” “for me” to try to ask her to sell one set, only one? Atieh still very rude to my mother-in-law who is a super nice/gorgeous lady!!! This really irritated me!! Atieh refused her just because of her guessing/imagination!! She treated us with arrogant and rude attitudes all the time! ! And Atieh, do you think my parents-in-law bought two expensive international tickets just because they want to buy one set (yes! only one!) doorbuster for me?? So ridiculous! ! Atieh, you are showing your discrimination nakedly in this country, and treating your customers by your imagination. That’s not right, Atieh! You are not native American neither. When you discriminate other people, it is the same as you are discriminating yourself and your ancestor. My mother-in-law feel very hurt about this experience because she really do not know why you refused her with this stupid reason. Do you know why I wrote this review? Because when I complained this in my social media, two of my friends complains about you! Seems this is not your first time!!! Much worst, you even stop your colleague selling stuffs to her customer with the same reason that you saw the customer before!! I guess you mush have the best memory in the world to remember all the customers, especially Chinese! Let me re-emphasize again, that I probably visited your store less than 5 time per year! You did a great job on recognizing me and all the other Chinese!! What a discrimination!! No excuse!! You know, I have been a loyal and platinum customer at macys for more than 10 years, and you really ruined Macys’ reputation! Atieh, you owe my family apologies! However, we will...

I called Macy's Alderwood store last night after just having been there an hour earlier. It was an absolute zoo in the store, maybe the busiest day of the year for them, so I wasn't expecting a good experience on my call to their customer service. I had forgotten to check up on a men's suit that was being altered, while at the store earler, and wanted to find out if it was ready. Probably not the brightest thing I've ever done, calling them knowing full well how busy they were, but I really wanted to know. The service I received was nothing short of amazing, especially considering what day it was. It would have been amazing on a Tuesday in June... It was spectacular on the Saturday before Christmas. My call was somehow routed to a very pleasant woman named Martha. She asked all the right questions, allowed me to tell her everything I thought was important that could help her find my order if not the suit, and then walked around the store tracking it down, taking me with her the whole time while explaining where she was going next and who she was talking to. She could have put me on hold but kept me on the line instead. She made it fun instead of miserable. In the end, Martha found my suit, altered and ready for me to pick up. I was so impressed by her determination to help me while all the time being so calm (I could hear her dodging human traffic as she walked from one side of store to the other) and also being so pleasant and apologizing that it was taking her so long. I was shocked to find out at the end of the phone call that Martha works in Macy's cosmetic dept., not the men's dept. It would have been so easy for her not to have bothered with me, to have transferred my call or otherwise handed me off to another person, but that's not what she did. What Martha did was nothing short of amazing! I've been on the planet a long time and have worked in retail for 34 years; I've never had a better customer experience. Martha, you're awesome, and Macy's -...

I will start with the positive - the only positive about this particular Macy’s there is one good part of the store and that’s the make up department. Tomoko is amazing, Alecx (sp?) is a gem. they know their stuff, or extremely customer service oriented, and they are pretty much the only reason I will travel 30 minutes to go to the store

The rest of it is so unbelievably low class. waited up front for customer service for several minutes this morning while the customer service person chatted with a friend, completely ignoring me even though I saw her and her friend both look at me. Then she was remarkably unhelpful with a return, I will leave it at that

But the awful experience was the jewelry. I purchased a bracelet there several months ago and it broke. I went to see if I could get it replaced or fixed and was told “we don’t fix fashion jewelry“ by somebody who was barely looking up from her phone. Zero problem-solving skills in trying to figure out who made the bracelet, how to help etc. I even asked her if she could look online and she made it seem like that was the most inconvenient thing ever (there was nobody else anywhere near the jewelry department, not one customer. So it’s not like I was holding up anybody). Her boss said to look online and can you believe it… She found it in about one minute, printed out a list of all the stores that still have the bracelet, handed it to me and told me to call those stores to purchase a new bracelet. When I asked why I had to purchase a new one instead of having it replaced she looked at me and said “HONEY, we are not going to do that for you“

seriously… Honey? I am a grown adult and she is in the service industry, who the heck does she think she is not only calling me honey but in a totally dismissive tone like that? I will never order anything from Macy’s again, I will only go there for the...