Tractor Supply Co. — Local services in Lyon Charter Township

I recently had the pleasure of working with Melanie while purchasing accessories for a trailer I had just bought, and I can’t express enough how helpful she was throughout the entire process. As someone with no prior knowledge about car trailers, I felt a bit overwhelmed when I walked into the store. However, Melanie’s patience and expertise made all the difference.

From the moment I approached her, she took the time to listen to my needs and understand the specifics of my trailer. She walked me through various accessories, ensuring I understood the purpose of each item and how it would benefit me. Melanie didn’t just rush me to make a purchase; instead, she carefully explained the features and compatibility of each accessory, which helped me feel more confident in my choices.

What stood out the most was her genuine concern for my safety and satisfaction. She repeatedly emphasized the importance of selecting the right items, reminding me that choosing the wrong accessories could have led to serious issues down the line. Thanks to her thorough guidance, I left the store with everything I needed, feeling assured that I had made the right decisions.

In a world where customer service can sometimes feel rushed, Melanie’s dedication and attention to detail were truly refreshing. I am so grateful for her assistance and would highly recommend her to anyone in need of help with trailer accessories. Her patience and expertise turned what could have been a daunting experience into a smooth and enjoyable one. Thank...

I recently visited the TSC Store in New Hudson, and I want to give a special shout-out to Matthew. We needed a hard-to-find mower deck part that our local TSC in Howell didn't have, but New Hudson showed one in stock. Despite the hot, muggy weather and the 20-mile drive through expressway construction, we were determined to get the part.

The store was bustling with activity, and though everyone was friendly, they were busy with load-outs and customer checkouts. After unsuccessfully searching for the part myself and struggling with intermittent internet connectivity, I went outside to take a screenshot of the specific part I needed.

After waiting for a bit, I finally met Matthew. I showed him the screenshot, and he immediately entered the SKU into his handheld device. Instead of the usual "the inventories might not be accurate," he confidently said, "I know where those are located; follow me!"

Matthew didn't just point me to an aisle; he led me directly to the bottom shelf and handed me the part, saying, "Here's what you're looking for." He then asked, "What else can I help you with?" I replied, "I'm good."

Matthew, you made my day. Your exceptional customer service turned a hot and crummy day into a bearable one. TSC is lucky to have you. I don't know what they're paying you but it isn't...

I went into this store yesterday and was approached by the manager and a (apparently new) young lady named Julie or Julia. The manager asked if he could help me so the young lady turned to walk away to do something else. This manager rudely and in front of me started yelling at this young lady to never walk away from a customer. I found his behavior to be down right mean. I felt sorry for the young lady who had to endure his abuse. I just wish I would have taken to time to tell this manager what I thought of his attitude at that time. It has bothered me since. He was being verbally abusive and publically humiliating her. I just hope corporate will address him and if others witness his actions they too will post a review and better yet confront...