Taco Bell — Restaurant in Lyon Charter Township

I really try and refrain from leaving reviews for "fast food" establishments because let's be honest, the average person doesn't really expect to get much out of a "fast food" place to begin with as far as food or service is concerned. They are what they are; quick places to grab a mostly sub-par bite when you're hungry.

With that being said, there is a specific reason I am writing this particular review. I was initially excited when this location popped up. It's close enough to work to be able to make a quick Taco Bell run when my Cheesy Gordita Crunch cravings become too much to handle, which is super convenient. I have been to this location around five times, and two of those times I was missing food when I received my order and had to go back around through the drive thru (or inside), explain what happen, wait, get the food I paid for and go on my way. The main issue is, typically when I am getting food here, it's for multiple people, and being held up with my order being incorrect, usually results in me bringing cold food back to work; which isn't cool for anyone involved. My trips are also typically time sensitive as I only have so long for a lunch break. They do however love to throw "free" Cinnamon Twists and Empanadas in for the inconvenience of having to come back because of their mishap (neither of which I am really a fan of to be honest). I completely understand that this is a new location, but should I really have to comb through my order every time?

The answer is no. Especially when nothing is modified and the order is never more than a few things.

With that being said, this location has become more of a hassle than the convenience I once thought it was. I am going to continue to explore my food options that are in the similar geographic area to this location.

Hopefully this location can get it together....

Put in an order online. Went through the drive through to pick up my order. The workers pretended that their system was updating every time I have them my number.

Which I would have believed, but I walked inside shortly after parking and deciding what the best course of action was…and my order was sitting on the pickup counter…like…they couldn’t check the pick up counter to see what the order number was… Not only that but none of the workers even looked my direction as I walked up to the counter, and they just keep chatting amongst themselves.

Additionally they hit me up with the lie twice while I was in the drive through. “Yeah I’m not seeing your order must be a glitch on our end.” “Well can we check my order number ?” “Yeah go ahead sir.” “*reads off entire number” “Oops the system restarted as soon as I put it all in. Says it needs to update.” one update later “Yeah sir let me check the order number. “Yeah it’s 61-“ “Oh no sir every time I start to type it in the system tries to update.” “…odd.” “Yeah. Haha. Weird. (Sarcastically) Love my job here at Taco Bell….” I was then told to try and contact the app and get a refund.

I will admit it’s kinda funny. Like I get it man Taco Bell needs to pay yah more and it’s funny to stick it to the man. Yah got me. But I really just needed yah to check if my order was at the counter, or tell me to come in and get it.

Additionally we ordered nacho fries but they were...

Check your order before leaving. They get it wrong a LOT . Here is my latest visit to this place Placed my order at the drive thru window. Received the wrong order. Admittedly I didn't check until I got back to the office. Drove back to the restaurant, as there was nothing I like in the order I received. It would have been easier to just eat what was given at that point. Lobby was closed, due to short staff. I go back to the drive thru and attempt to explain what went wrong. She says just pull up - I respond with "maybe you should take my order now, so its ready when I get back to the window". I tell her what I originally order. I pull up and she says "$10.37" I say "No, you gave me the wrong order last time" Window closes. Someone else comes up, opens the window, abruptly hands me my box and shuts the window without saying anything. I say through the window "No apology or anything, that's it?" She tells me "Leave the drive thru now" I say "Not until I check the order" she responds with "You're being rude to us" Mistakes happen , especially when you're short staffed, I get it. A little accountability and customer service skills would be nice. I wasn't even mad - it appeared to me that they were more put off that I would even come back..... I guess you're suppose to just take whatever...