Garrett Plumbing Inc — Local services in Madeira Beach

I was actually referred to Garretts Plumbing by a couple people because of their expertise. Now let me tell you that people rarely take the time to leave reviews unless something goes wrong so take what the previous person said with a grain of salt. I read reviews constantly if I'm shopping for a product or using a service; in this day and age you pretty much have to. I've gone there three times for just a few cheap parts so take what I'm about to say for what it is, which is stellar customer service. I'm not a contractor so I'm not spending a lot of money, so their motivation to please is genuine.

I was working on a leaky kitchen faucet a few blocks down from the store and it was just kickin my @##. I invested close to 6 hours trying to get that dang leak to stop. I'm a handyman so I'm pretty good at fixing things but with this, I met my match. The owner, Larry, was so willing to help me solve the problem while I was in the store. We tried replacing the cartridge ($20) and the seals (he gave me for free). Went back and went to work to no avail. If I coulda thrown the thing out the window I woulda. I called at about 4:50 to try to speak to Larry but he wasn't available so I asked the gentleman on the phone if he had any techs that might be able to help me troubleshoot the problem and he referred me to Terry, the service manager (Not a technician). I spoke to Terry and told him my dilemma and he asked me where the property was and I told him and he said he'll right there. This 60+ year old man hopped in his truck and buzzed down to help. He got there, worked on it for about 30 minutes and couldn't get the leak to stop so he went back to the store to grab another part. He came back and worked on it for another 10 minutes. No luck. He then called Larry (the owner) and explained the situation and Larry came by too and together, after about 30 more minutes of working on that #$%#%$, they got it fixed. Thinking surely I was gonna get raked for needing two people to fix it, I asked what the damage was and Larry said "Don't worry about it". Huhhhh. I didn't think I heard him correctly. They refused to take any money. Terry lives more than an hour away and Larry came by to help after business hours and didn't even charge me for nearly an hours worth of work. If you find any company that would do that, you better not lose their number.

I will continue to use them and I will refer people to them because they went above and beyond when there was not motivation to. Amazingly friendly guys and very knowledgeable.

A customer for life

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⭐️⭐️⭐️⭐️⭐️ A True Lifesaver – Exceptional Service from JR at Garrett Plumbing! This review is long overdue, but the fact that I still feel compelled to write it should speak volumes about the level of service I received.

It was Mother’s Day—a day that’s already emotionally difficult for me for personal reasons. After a draining shift at work, all I wanted was to come home, take a relaxing shower, and unwind. Instead, I was met with a frustrating plumbing issue—my shower wouldn’t drain properly.

Thankfully, Garrett Plumbing came through when it mattered most. Despite it being a Sunday and a holiday, they sent JR out almost immediately—and without charging any extra weekend or holiday rates!

JR arrived quickly, was incredibly professional, and had the problem resolved in under 10 minutes. Not only did he fix the issue with ease, but he also took the time to explain what went wrong, walked me through everything he did, and answered all of my questions with patience and clarity.

He was prompt, polite, and truly exceptional—an absolute pro. The entire experience, from start to finish, was seamless and stress-free.

I can’t thank Garrett Plumbing and JR enough. It’s rare to find service this responsive and reliable these days. I’ll be recommending them to...

I recently called Garrett about a sewer line issue at a rental house I own. Garrett has a good reputation although I had not used them. When you call you actually get an answering service. I got a call back from Garrett and we both agreed that the job required an estimate. They said that Gary would be calling me back that day. The next day I called and they told me that Gary was out of the office. Two days after my initial call Gary called me and left a message. Within 30 minutes I called him back but was told that he was out of the office. Gary left another message saying that the best time to call him was the afternoon and was told to leave a message. I explained that we had been playing phone tag throughout the day so that person said they would find Gary and to stay on the line. I then got someone in the office that told me I had been speaking with their answering service. This was at 2:00 pm on a Thursday. That person then told me that they were very busy and could not get to me for weeks anyway. I called another plumbing business that took care of the problem the next day. Very confusing to do business with Garrett. I cannot comment on how their work is. They should have told me up front that they could not help...