Chantelle Jewelers — Local services in Madison Heights

Few months ago, my husband ordered a replacement 14KT clasp on a bracelet. This man ends up using 10KT, while never asking if it was okay, and only informs my husband upon pickup, while also never returning the difference in price on materials that my husband spent up front (I was actually pretty livid when he got home to tell me this and told him not to trust this person further then and there).

I have purchased an overpriced pendant here, we have even sent this person business, regretfully, over the last couple of years, and I will absolutely be sure to tell everyone in my own jewelry community to steer clear.

Just because YOU are having a bad day or a rough time doesn't mean you get to take it out on others, raise your voice at, or insult my husband (who is extremely kind, polite, and patient, by the way, but go ahead and gaslight everyone with your reply).

Here is the reality: you have knowingly verified jewelry for him to sell on how many occasions... yet wait until the 5th time to mention you have an issue of it. And not in a masculine way, but during an emotionally loud and dramatic public performance, while also cursing and screaming like a child.

You're lucky I wasn't present to record it all. Just because you're miserable doesnt give you a right to treat others like garbage. I could care less about your reasoning, you have no excuse on earth to act that way. Maybe try using that mouth of yours to profesionally speak up the first time instead.

I have faith that your bad energy come back to you and your business tenfold.

To others, take your business elsewhere, I've been telling my husband for months not to keep referring people here, and I will be sure to...

I needed my wedding bands resized because they were to tight to wear(yeah I put on a bit of weight during quarantine). Since they were my grandmother's, than my moms and than passed down to me they had been resized a few times and the engagement band was quite thin. I called local jewelers and some wouldnt even give me a price range without me coming in or they were very expensive. When I called Chantelles I spoke with Randy the owner who listened to my concerns and answered all my questions, told me all my options and gave me a fair quote. He was so friendly and helpful. No other jeweler gave me the option to have my rings soldered together to strengthen the thin band and keep the 2 rings from twisting around on my finger. He also repaired one of the prongs that a previous jeweler had left to short. He did beautiful fast work and all 4 prongs that hold my diamond now match. The fit is perfect and he gave me the lower price he quoted on the phone even though I needed to go to a larger size than I thought. My ring was sparkling when I got it back. I couldnt be happier. He made me feel comfortable and even my shy 8 yr old daughter liked him. Hes been in business since the 80's and i felt i could trust him with my family heirloom that I will pass on to my daughter one day. Go to Chantelles, you...

I have to say, my experience with Randy was exceptional! I recently got engaged but wanted a different center stone. The new stone I chose was too large for the chain jewelers to accommodate me. I was referred to Lavda’s by a friend so I went there first. I was insulted because my fiancé didn’t buy it from there then told that upgrading my stone was a brutal hit to my fiance’s ego, as if I didn’t talk to my fiancé first. I felt horrible when I left there. Then I read the reviews for Chantelle’s and was blown away by the loyal happy customers. Randy complimented my ring as soon as he saw it. He was friendly and funny and made me feel at ease. I knew right away I would choose him to work on my ring. When I came back to get my ring he was wonderful and patient despite my emails and phone calls in eagerness. The final product is perfect! My unique ring is absolutely breathtaking. After leaving, I stared at my ring and cried in my car because of pure happiness. Every future bride should feel that way when they see their ring. I highly recommend him. He is great! He shook my hand before I left but I should’ve given him a hug! Thank you Randy!...