Austin's Furniture — Local services in Madison

We have had a horrible experience with Austin’s Furniture and their Guardsman Protection service. My wife and I spent a substantial amount of money on an L shaped sectional. During the checkout process the sales rep at Austin’s described the Guardsman warranty/protective service as this wonderful cover all warranty option and it would cover stains, rips, tears, or any type of damage WITHOUT QUESTION. less than 4 months after having the couch almost every single cushion was ripping in the same spot along seam. This couch does not have many hours on it at all. My wife and I were working full time and hardly home. Whenever initially contacting Austin’s furniture, they then said they did not expect it to be covered due to it being “wear and tear”. Guardsman denied the claim due to them being a “stress tear”. This is not what we expected when initially buying the protection plan based on what the sales rep told us, which now seems like she was just trying to complete the sell. I am very disappointed in Austin’s and Guardsman Protection Plan. What was described to us was no where close to accurate. I would give zero stars if that...

This place has excuses galore, horrible products and horrible service. I ordered kitchen table w 6 chairs and complete bedroom set in late May. 2 chairs were banged up and they wanted to fix it with a crayon. Had to replace 2 chairs and tighten table legs. Major chest of drawers came with most drawer slides broken out. Took forever for these people to do anything about it, and I had to spend 2 days to fix it. Bed came first part of October, 3 months late. They said it was on back order numerous times, but the mfg date sticker on the bed said it was made within the first month. All stuff made it Viet Nam, but they don't / won't tell you that. I wouldn't touch this stuff, and good luck getting the owner to do anything...

We have purchased multiple pieces of furniture from Austin's Furniture, always impeccable quality! We custom ordered a table and were skeptical about the outcome, however the finished product far exceeded our expectations! We are so in love with our new table! The sale associates were so helpful and pleasant. They really went out of their way to help us to accommodate our taste as well as our budget! Could not be happier with the service and product we received from Austin's Furniture! Would highly recommend them, and will return for...