ALO — Local services in Manhattan Beach

1-Star Review for Alo Store (Manager: Milica)

I recently visited this Alo location to exchange or return an item I had purchased previously — a pink rose onesie that had not been worn or washed but had visible lint balls.

When the manager, Milica, approached the counter after being informed by an employee, her demeanor immediately made me uncomfortable. Her facial expression and tone were tense and condescending from the start. She informed me that I was two weeks past the return/exchange period but said she would make an exception. However, she added that I would need to make an additional purchase in order to complete the exchange.

I politely asked her to clarify, as this is not standard retail practice — typically, an exchange does not require a new purchase unless the replacement item exceeds the original price. Milica responded by saying, “You want me to explain how making an exchange works?” and proceeded with, “Let me explain to you how retail works.” The tone and phrasing were dismissive and unnecessarily condescending.

My mother entered the store during this time and also observed how Milica was speaking to me. A few minutes later, while I was looking for another item, Milica approached me again and stated that the return would no longer be honored because the item was “not in its original condition.”

The interaction felt unprofessional, uncomfortable, and unnecessarily escalated by the manager’s tone and attitude. It left me questioning how this store handles customer service — especially toward African American customers.

This was an extremely disappointing experience, and I hope Alo’s leadership reviews how customers are treated under...

Dear Alo Team,

I recently visited your Manhattan location to return an item I had previously purchased from that same store, which unfortunately had defective stitching. I was grateful that the store management assisted me with an exchange — their support was much appreciated.

However, I had a disappointing experience with the cashier handling the transaction. She informed me that due to a difference in area code from my original online order, there was a minor tax adjustment of $0.66. I had no issue paying this amount. However, I had already explained to her that the defective item I was returning today was originally obtained from their store.

Despite this, the cashier repeatedly gave me the same explanation in a rude and dismissive tone. The interaction escalated unnecessarily, and instead of helping resolve the confusion, she told me to just leave and that “it was fine.” I expressed that I wasn’t trying to cause trouble but was simply seeking clarification, as the explanation did not make sense to me.

As a loyal customer, I expect respectful and helpful service when visiting Alo locations. I hope this feedback helps improve the customer experience at your Manhattan store. Your team plays an important role in representing the Alo brand, and their professionalism matters greatly.

Thank you for your time and attention to...

I been to several different location of alo that I love and support this brand but manhattan location is worst service compare to other location. I wouldn’t say it’s rude not saying hello welcome just overall with their attitude it was disappointed.. Last time when I visited manhattan location I think store got robbed that every security was front of store talking with one employee but that one employee was basically tracking me and my friend giving the look maybe it’s bc i had big bag from different store and understood that they are just trying to make sure ..after that I visited again lot of employees was nice saying hi trying help looking for size but while I was paying I don’t understand why would employee say infront of my face “if they take too long make them go back to the line and pay for it” it was because my mom went to look something but she didn’t have to say like that bc we end up paying right away after she said that if we took 5min or more than that I would understand also my dad asked one of employees where is alo originally from and she said “Here “ I think she try to say it’s from LA but how she answer with attitude gave me bad feelings and if I was her I wouldn’t answer like that to customers who is older than me beside this experience other were so nice and...