Blush Bridal — Local services in Manheim Township

I wanted to give Blush Bridal a 5 star review, and I even hesitated to write this review, but in the end, I think this needs to be heard and read.

My first appointment with Blush was absolutely a dream, and the consultant who helped me (Summer) was wonderful to work with and helped me find the most beautiful dress that I hadn’t even originally pictured myself wearing. It was a fun experience, and I felt very cared for by the team.

Unfortunately, things went downhill after I purchased the dress. I was connected to a seamstress who was to create the bustles for my dress and also include a white panel at the bodice so it wouldn’t be see through. The seamstress did an amazing job with the bodice, but when she did the bustle of the dress, there was still a long train left. Only 12 days before my wedding, I went to pick up my dress only to find that I could not take even the tiniest step to my left, my right, or to the back without stepping on fabric. I was almost in tears realizing that I couldn’t even waltz with my Dad if I wore a dress like that, and I had really been looking forward to all the dancing at my wedding. When I turned to the seamstress to ask if there’s anything that could be done, she said, “At this point, there’s nothing that can be done,” and she just sent me on my way because she was in a rush to meet with another bride.

I was devastated. Thankfully, my sisters and one of my best friends were with me at the time and helped me consider other ways that the dress could’ve been bustled, and I called Blush Bridal the next day to see what could be done. Summer immediately saw me the day after and offered to add snaps to the dress so I could move more freely. I accepted her offer.

When I went to pick up my dress 2 days before my wedding, I was greeted by another worker whom I had never met before. She was not very welcoming to me, and her first response to me when I said, “I’m here to pick up a dress that Summer worked on for me” was “Summer isn’t here today,” which was a little off putting to hear since I had chosen to pick up my dress with Summer (I was later told that Summer had another obligation come up - and I don’t fault anyone for that - but it would’ve been nice if the worker had been more gentle on me in letting me know that). One of my sisters showed up minutes later, and she was also greeted in a cold manner. The same worker saw her with a bag of cold fruit and said, “Is that food?” and in this condescending tone told her that food was not allowed. Hear me out: I am not against Blush Bridal’s policy to keep food out of the store. The problem was the way in which my sister was treated at first sight by this worker. My sister was appalled that, rather than make a connection with her as the sister of the bride (and a possible future customer at Blush), the worker treated her like a child who was being told for the 10th time that she was doing something wrong. There is a way to be firm on the policies without being rude to clients, and this was not the approach that was used.

I was also snapped at twice by this worker, even though I was trying to be as kind as possible in the midst of my anxiety as a bride picking up a dress that was still hard to bustle and move in.

On the day of my wedding, the snaps kept coming off, and I still found myself stepping on fabric during the dances. One of my bridesmaids put safety pins on the back which helped, but other parts of the bustle still kept coming undone, and I had to pick up my dress to dance. I still enjoyed my wedding, but I couldn’t help regretting choosing that dress and thinking back on all the hard experiences I had at Blush Bridal. I was later told by another friend that she had been told to not use one of their seamstresses, and unfortunately, that’s the advice I would also pass along.

Edit: According to the owner, the other consultant tried to tell me multiple times that Summer was gone for a family emergency. Truth: She never once told me it was a family emergency. She just snapped at me to say that “Summer had another...

I’ve been debating writing this review for a couple months now. I was very excited to visit Blush Bridal as I had seen a dress listed on their website that I thought would be perfect! I drove from out of state to visit this boutique, scheduling my appointment a month in advance. On my first appointment they double booked me so I pushed mine back an hour to accommodate their schedule, even though they were the ones who made the error. During my visit the team was very nice, I had a new girl who was planning on attending college soon and she did an excellent job. The dress I wanted wasn’t in the store so I tried on several others coming back to one with a similar fit but I just didn’t love it. The store manager came out and helped me into a similar top of the one I liked with the bottom of the other one (think say yes to the dress when they combine dresses) this way I could get a sense of what the one online would look like on me, I loved it! The store manager discussed with me how the alterations would be done (which I assumed to mean the bridal shop would be able to do them, more on that later). I ordered the dress and awaited follow up.

I didn’t hear back for a couple of months so I finally called the boutique and they said it would be in by October (this was back in July/August). I scheduled my appointment to come in for my fitting. A couple of weeks before my appointment someone from the shop called me to tell me the dress arrived and asked when I would like to pick it up. I explained that I already had an appointment for my first fitting and asked her to confirm which she did. The week before my appointment I got an email “confirming”with the wrong date and time so I promptly contacted the shop and they said, “oh don’t worry, we moved to a new system, that’s the reason for the error. We have you down for Saturday.” The week of my appointment they called because they double booked me again and asked if I could reschedule even though I booked mine MONTHS in advance. I said sorry but no I’m coming from out of state and I booked this so far in advance I shouldn’t have to move it. They said they would figure it out.

When I got there the women promptly told me that I only had 30 minutes because they had another appointment right after me. My mom was running a couple minutes late and I said I wanted to wait for her before trying it on (she was the only one accompanying me). The dress, while beautiful, was wrinkled - they clearly didn’t put in the effort to steam it. Maybe that’s too much to expect but personally that’s the level of customer service I would have expected. The sales women told me to try on the dress and we could “reveal it to my mom when she got here”. Then, after I was in the dress and my mom hadn’t yet arrived she asked me where she was and then told me to “call her and find out how close she was.” Once my mom arrived she mentioned for the dozenth time that there was someone coming in right after me until finally I said, “we have until 1:30pm and we plan to use the time.”

We took pictures while the lady continued to hover impatiently. We asked about alterations to which she said they didn’t do them. I said they were mentioned when I purchased the dress and she said they could make recommendations. In the end, she wrote down one phone number on a sticky note. I spent thousands of dollars on the dress and the team that sold it to me was lovely, once I spent the money they stopped...

My experience with Blush started out wonderfully. I had an appointment in July of 2017. The consultant I worked with was fantastic and made me feel right at home when trying on dresses. I went in thinking I wanted one style of dress and quickly learned that style looked terrible on me! She helped me find a gorgeous dress that suited me much better. In under an hour I had the dress of my dreams picked out, a 50% down payment made and a promise of the dress arriving between March-May of 2018. March of 2018 came and went, April came went and May finally arrived. When I hadn't heard anything I decided to call them to check in. The woman I spoke with told me she had actually just been looking into my dress order and thought my dress had shipped a few days prior and gave me a tentative timeline of approximately 10-15 days to arrival. Great news! But just in case she would have the owner call me back in an hour or so. An hour or so turned into the next day, no big deal. The owner then told me not only had my dress not shipped yet, it wasn't even done in production...imagine my disappointment. It's now the end of May and my wedding is in September. Further, she told me the production facility in China was backed up, which isn't unusual and she showed a tentative ship date of late June which put the dress at their shop early July. She told me not to worry though because their seamstress only needed a minimum of 10 weeks to do alterations. In my head, I was quickly trying to do some math. By this timeline, if everything went absolutely perfectly and I was able to get into the shop basically the day the dress arrived for a fitting (I live 3 hours away), that would mean the dress would be ready the week before my wedding. I could barely come up with anything to say on the phone at this point. I was frustrated and trying not to freak out. All I could say was, "But you told me my dress would arrive sometime between March and May and it's the end of May..." Her response was that this timeframe is an estimate. The designer I had picked never takes less than 9 months to produce and they would have received a more accurate ship date once they placed the order. First, how would I know this? No one told me that. I'm not in the wedding business. Why wasn't I then called when the order was place, and updated on the ship date? Why wasn't I called when the production facility was delayed? Why was I told that my dress had shipped when it hadn't even been finished? My mom called the next day, or the day after, and spoke with the owner herself who then told me mom a different story. The production facility was behind because of Chinese New Year. Chinese New Year is in February. Both my mom and I work with many Chinese vendors and this is never an issue. Also being in the wedding dress industry, I feel like they should be accustomed to this and prepared. This was a poor excuse. Five minutes later in the call, she tells my mom that the dress has now shipped and would arrive within the week. At this point I had already bought a new dress based on the information I was told earlier. They refused to give me a refund or accept responsibility for their complete and utter lack of communication. This poor review is solely because of the lack of communication. The people I have met were again, fabulous, but this boutique has lost my trust and recommendation due to the lack of communication. Being in the wedding business, they should...