TCW-GAV (TCW Computer Systems/Glick Audio & Video) — Local services in Manheim Township

Garman Builders Inc, a residential homebuilder based in Lititz, PA, has been associated with TCW-GAV since 2017. They have provided stellar AV solutions and timely support . When we moved into our new building in Lititz, they supplied the products (projectors, screens, in-ceiling speakers, AV cabinets, cabling) and labor for our two large conference rooms. They have painlessly walked us through any warranty issues that have arisen. Their tech team went the extra mile in fishing a USB-cable extender through some existing conduit; it was not an easy job, but they persevered and produced a great result. Most recently we had our main projector in our main conference room stop working (it was beyond warranty); within 24 hours they ordered another one and had it installed and working. We experienced virtually no down time in that very busy and often-used conference room. I usually communicate with Mark Heisey; he is always prompt in his responses, thorough with his quotes, genuinely cares about TCW-GAV doing their best work for us as a customer. We have currently engaged them to provide audio, video, and other electronics solutions in the Clubhouse of one of our "55+ communities". TCW-GAV -...

I recently had to take my MacBook Pro to get the screen repaired. I have apple care+ and I wasn't sure how much or how long it would take to get my computer back. TCW-GAV were quick to respond when I left a message for them to call me back about an inquiry. They also took my Apple Care+. All I had to do was drop off the laptop and they would come out to the car to get it due to Covid-19. They took all my information over the phone and the next day, they called me telling me the diagnostics. All good to proceed and next thing you know, my laptop is done within 4 days. Service was fast, efficient, and the cost was reasonable! The only thing I wasn't okay with was not getting any sort of receipt or confirmation that they took my laptop in for repairs. I had to call and ask them to email a receipt. Otherwise, very happy...

Listen. This will be the last review you'll need to see before making your decision. I've been working with TCW-GAV for about six years to install displays in my conference rooms. We're probably at like ten of them by now, and Mark is the first person I reach out to when it's time for another. He's been with me since the beginning and I keep his number in my contacts. Day of install, my boy Robbie is consistently onsite promptly with a smile and the supplies needed to complete the job - also a number stored in my contacts. The team has shown their ability to adapt to circumstances and make the process run smoothly time and time again. Prices are fair and scheduling is easy/timely. You'd better hurry up though - I'm filling up their schedule with my own work...