Batteries Plus — Local services in Mansfield

I went in on a Saturday to get my iphone and home button repaired after I dropped something on my phone while working around the house. I dropped off at counter and the guy said; "sure, no problem I will fix both the home button and the screen, give me about an hour." I returned to the store later to pick up the phone and he had replaced the screen but not the home button. I use the fingerprint ID for almost all my apps and probably use it 100 times per day so this was going to be an inconvenience but I figured I would give it a try. When the guy gave me my phone the battery had completely died which we both thought was odd, however he reassured me that the new screen would not have an effect on the battery life. Okay, I'm game. I got home and let the phone charge for a couple hours then unplugged before going to bed for the night. Monday morning the phone was almost dead. This was odd as the phone can usually last over a day on one charge. At work I kept it on the charger most of the time but noticed that the screen was not very responsive to my touch and would think I was touching other parts of the screen than what I was touching. Then when I left the office the charge on the phone would only last about 3 hours. I tried to work with it for a couple of days before breaking down and just buying a new iphone because the lack of the home button and the poor performance of the new screen just became too much to handle.

Once I activated the new phone I went up to the batteries plus in Mansfield and spoke with the person who had helped me about getting some sort of refund due to the fact that the screen I bought did not work at all like promised and because they repaired the screen and not the home button but did not even give me a chance to approve the modification to the repairs that we had agreed upon. Before I could even finish explaining my issues the attendant firmly let me know that there absolutely no way I would be getting any of my money back, then proudly boasted that he was the manager so there was nothing I could do about the situation. My wife mentioned that we were going to take this up with the corporate office and would be sure to write a review of our experience with the store and he proceeded to mock her and tell her that she was "sooo mature" and "do whatever you think is right because you are soo mature". She simply stated that this was wrong and no way to treat a customer and he continued to mock her in front of me and our child. We promptly left the store and made a promise to ourselves that we would never return to that store for any reason.

I have never been treated so poorly by an associate at any store much less one seems to be fairly nice and reputable. I would have been open to any number of solutions in lieu of a straight refund, but the way the person at the counter expressed himself and handled the situation was completely...

I am writing to provide feedback regarding a recent experience at your establishment that, unfortunately, fell significantly short of the exceptional standards I have come to expect. As a frequent and satisfied customer, I have consistently received outstanding service on numerous previous visits, which makes this particular incident all the more concerning. On this day 10/14/2025of visit, if known, or "a recent visit"], I visited your store to purchase a replacement battery for my vehicle's key fob. It has been my experience that during this particular service, customers are routinely offered a choice between a lifetime warranty and a one-time replacement option. However, on this occasion, the employee assisting me proceeded directly with the battery replacement without presenting any of these options. Within moments, the service was completed, and I was charged $21.64. When I politely inquired why I had not been offered the customary warranty choices, the employee responded with a rather abrupt and assumptive statement: "If you are driving a Mercedes Benz, it automatically comes with a lifetime warranty." I found this remark unprofessional, as it presumes personal vehicle ownership and fails to account for scenarios such as a loaner vehicle. Furthermore, instead of offering an apology for the oversight or clarifying the situation, the employee dismissively stated, "The deal is done," effectively ending the conversation.

This interaction left me feeling undervalued as a customer and deeply disappointed by the lack of courtesy and adherence to standard procedure. The absence of an apology or any attempt to rectify the situation, coupled with the employee's dismissive tone, was a stark departure from the respectful and professional service I have always associated with your business.

I trust that you will take this feedback seriously and address the matter appropriately to ensure that all customers receive the attentive and comprehensive service they deserve. I am available to provide any additional details that may assist in...

After going to a water park event and getting my phone wet, I went to Apple to see about getting some repair parts just long enough to get the phone on and backed up since it had been about 4 months since I had prior to the water damage. After being told to either go to a data recovery service or outright replace the phone, I decided to do some DIY repair. I came here about a week ago hoping that a new battery would be all it needed. Despite seeing the water indicators, they replaced my battery and at least got it to turn on. I had to do some additional DIY repairs myself, but this store got me one step closer to getting my data back, and after I told them what happened, they even offered to put my old battery back in and give me a refund if I couldn’t get my phone working. Yesterday I finally got the last part I needed (The Proximity Flex Cable) and replaced it myself, and the phone turned on and was fully recoverable.

I just want to say thank you from the bottom of my heart for not turning me away after seeing the liquid damage indicators and replacing the battery when Apple would not touch my phone with a 10 foot pole after I mentioned the word water. I have all the precious memories and messages I would’ve lost or paid crazy prices to get back through a data recovery company ($600-$5,000!!!) that I ended up only paying $100 total for, $50 of which was from here to have them replace the battery for me.

You guys are amazing and fast (I was in and out within about 30 minutes), and you got me 1 step closer to getting all my stuff back. Thank you again so much for helping me! I would’ve paid much more, but $50 is a great, low price to pay for a battery that helped get all my data back!

Should I ever come across somebody needing the help that I did, I will happily send...