Wine.com — Local services in Maplewood

Placed a $500 wine order 10 days ago. Order was finally shipped on Friday Dec 3. I was told it would arrive on Saturday Dec. 4 by end of the day. Saturday at 5 pm I received a text that its delayed and will be delivered by the end of the day on Dec 5. Sunday Dec 5 arrives and ends, no delivery. All the while the message from FedEx for 2 days said the pkg is on the truck out for delivery. I received another text that my delivery will arrive on Monday. Better yet the warehouse is only 30min from my house and its 3 days. Keep in mind that the order needs to be signed for. Am I expected to take a day off from work to sign for this? I contacted Wine.Com and have not heard anything from this company. This company has zero customer service. If you need an order for the holidays shop elsewhere due to its unreliable delivery network and virtually no...

Had a great experience with my first couple of orders, but now it seems like there is something wrong with this company. I have been charged for my order which shows in their system as not yet shipped, expected delivery date of 3 days ago! No answer from so-called "customer service". I checked reviews and they have a D- rating from BBB, terrible reviews all over the place. I wish I had read those reviews before signing up for a year long subscription to their "stewardship" program! Money wasted, apparently. Have they gone out of business without shutting down their e-commerce...

I wish there was a "zero star" for rating. Recently ordered one-of-a-kind Scotch for a special occasion . After waiting 10 days , received COMPLETELY DIFFERENT ITEMS IN THE BOX. Tried to reach them online chat and then called them three times , they have told me the items are sold out and there is nothing they can do. Tried to reach a manager and left messages several times , but sill as of now , no one even tried to solve the issue. It's very sad and i am sure you wouldn't have this kind of customer relationships even in third...