Massage Envy — Local services in Marana

I haven’t done massages at massage envy for a few years, just started up my wellness program again after a 3-4 year hiatus. Shelby is the second person I have had a massage with now, and by far is the best for any types of tight muscle groups!!!! I have and carry a LOT OF TENSION AND STRESS in my upper back, and from the very beginning of the appointment, Shelby was able to locate the areas of top priority and knew exactly how to get the muscles warmed up, and get those tight knots calmed down!! Shelby is absolutely amazing at her work!! It takes a lot of patience and knowledge to be able to not only be able to name EVERY SINGLE ONE of the muscles and the groups right off the top when I was asking which muscles these knots are located in, but also to know exactly how to move and manipulate in order to relieve the tension and release the pressure points!! Shelby can do a lighter pressure if you need, if you are looking towards a more relaxing and just a calming massage without needing to work out muscle tension, but if you are like me and are starting or restarting massage sessions in order to do it more as in massage therapy to relieve and work through/out tough and tight muscles to get you back into a better shape an less pain, then you want Shelby to be the one you work with!! Massages definitely are relaxing, but if you have to get into some tight muscles, you definitely will have some slight discomfort, but Shelby knows exactly the right technique to be able to handle whatever reason you are getting a massage!! I had many massages previously when I was consistently coming here a few years back, but nobody, AND I MEAN NOBODY has been able to really get into the tight and knotted muscles the way Shelby was able to!! More progress was made in the 1 hour with Shelby than in multiple chiropractic adjustments I had over a 2-3 month time period (was going TWICE A WEEK!!) and I have more range of motion and less pain in just the one session with Shelby than I even expected to have!! Sometimes it is hard for me to decide on one person to see consistently, but after how much was able to get accomplished, and with how Shelby knew exactly when to add more pressure when to ease up and how much pressure to use and where? I’m AMAZED AND BLOWN AWAY!! I will be sticking with Shelby!! If you are able to book with Shelby, do yourself a favor, and take the slot!!!! You won’t regret it!! Looking forward to seeing her next week!!

I hope this is seen by one of the managers, because you guys truly have a GEM with Shelby!! As long as she is here, I will stay here and...

Services, 5 stars, check-in check-out, 2.5 to 3 stars.

Amber did a fantastic job with my facial, I was very impressed! I think it’s great Massage Envy now offers facial services!!!

Christine did great on my massage! She could’ve gone a little harder but that was my fault not saying something. She was very pleasant to chat without. But when I was quiet, she was too which I appreciated! I’ve had massages when the person is more chatty than I am and during a massage it’s nice to have quiet time!☺️

I was very disappointed at check in and check out. When my appointments were booked, it was supposed to be a massage at 6:00-7:00pm and a facial from 7:00-8:00pm or vise versa. However, when I arrived I was told my facial will be 6-7 and my massage was from 8-9. When I booked, my appointments, the lady on the phone put me on hold to figure out how to get the appointments consecutively. So instead of my services being split on June 26, I was asked if I could come on July 1 so I can have 6-8. July 1 sounded perfect, I didn’t want to leave and come back. I wasn’t thrilled about that, I had to get in touch with my friend who was watching my son to let her know I’d be 1 hour later.

Then it was time to check out. I had a gift card my husband bought me for Christmas. He was told for a massage and facial it would be $75/massage and $55 facial totaling $130. When I booked, I asked how much the services were and I was told $75/each totaling $150. I said ok, (thank you Biden for the inflation!!). So I’m checking out, gave her the gift card from Massage Envy, she added $30 for tip (sorry Amanda and Christine but money is tight!) so that would make the total $180, that’s how I was adding it up. Next thing I know, I was told I was short $100!!!! I was shocked! I had to call my husband at work and he was livid! So he reiterated the above, explaining the $75 and $55. I got off with him and said what he was told in December but that when I booked I was told $75/each.and I would pay that. So the lady at the front has to correct the pricing in the computer which she did without argument. But it bothered me, I was told one thing but that pricing wasn’t in the system?? To me, it sounded like ME was trying to get an extra $100 out of me!

Just be careful and make sure you ask as you’re booking what the...

First, I've had only good service experiences at this massage envy location. Nicole is my go-to therapist for both massage and assisted stretch - highly recommend. My service experience at this location is 5/5.

All said, I do not recommend signing up for a membership.

My lower star rating is due to my recent experience in trying to cancel my recurring monthly membership. Due to this, I also will not be visiting this location again.

My husband and I both went in-person to cancel our memberships in November 2024. Upon reviewing our finances in January, we realized the cancelation had not been processed and we have both been charged for December and January.

I found my charges before his so went in a couple of weeks ago and the staff on duty was very helpful. They immediately processed the cancelation and processed one refund (frustrating that this didn't occur the day I canceled). They left a note for the next day to process the second refund for December, because they can't do two refunds same day. I still have not received the second refund.

Today, I found that my husband's membership also was not canceled so we now have to go in to go through this process again.

This is completely unacceptable and unfortunately overshadows the positive experiences I've had with Massage Envy.

TL,DR: Go see Nicole for massage and stretch, but beware signing up for a membership (she's totally worth full price)! If you do sign up, watch your account statements like a hawk...