Costco Wholesale — Local services in Marana

TUCSON FAMILY VISION CARE INSIDE COSTCO NEEDS TO GO !!! If I could give this place negative stars, I would.

I had an awful experience at the eye doctor’s office inside Costco. I went there once and will never go back. I made the mistake of choosing this place for the sake of convenience — but trust me, it’s not worth it.

I had an appointment, followed the signs, and let them know I had arrived. Immediately, I was met with a cold, aggressive attitude. I picked up a clipboard to begin filling out paperwork, and a woman snapped at me, saying, “I’ll give you a clipboard — go sit outside the door.” So I did. Two seconds later, she handed me the clipboard anyway. The whole interaction was unnecessarily rude.

When I brought my paperwork back inside the office — which, by the way, is the size of a walk-in closet, cramped with about five people stacked in awkwardly — the same woman asked, “What’s your copay?” I said I wasn’t sure. She replied, “Well, you were told when you made your appointment.” I told her that if I was told, I didn’t remember — and the woman who had booked my appointment was standing right there, so I asked her directly. She looked it up and said, “You don’t have a copay — that’s why you weren’t told.”

So it wasn’t that I was frustrated about not knowing — it was the attitude and the way they basically scolded me over something so small. No greeting, no warmth, no professionalism. Just rudeness from the very start.

Then, I was asked to sit down for an eye machine. I had never been to this office before, and the machine wasn’t something my previous eye doctor used. I was told to look at a green dot — no explanation of what would happen. Suddenly, a puff of air was shot into my eye. Startled, I said, “It would’ve been nice to get a heads-up before something shot air into my eye.” The woman shrugged and replied, “Some people like to know, some people don’t. I can’t please everyone.”

No apology. Just another dismissive, rude response.

I said again that I would’ve appreciated a warning, and she told me it’s standard practice and “they don’t have to tell anyone anything because every eye place does this.” Not only is that not true (my former eye doctor always explained things), it’s a terrible way to treat patients.

At this point, I already regretted coming here. The entire environment felt cold and toxic. You can tell the staff don’t enjoy being there — and it spills into how they treat each other and the patients.

When I finally saw the doctor, I shared that my experience up front wasn’t great. Her response? “That’s not my problem. We can’t please everyone.”

Unbelievable. It honestly felt like the entire staff was reading from the same “we don’t care” script.

I can’t believe Costco allows this business to operate in their store. It reflects so poorly on their brand. Later that day, I went to a women’s business owners luncheon and shared what happened — and two other women said they’d also had terrible experiences at the same office, one of them even left in tears.

What kind of place treats its patients like this?

My advice: use your insurance somewhere else. Go to a clinic that values its patients, that treats people with kindness, and that actually cares about your comfort and experience. You can always take your prescription to Costco and buy your glasses — you do not have to use the eye doctors inside.

Save yourself the frustration. Go somewhere that makes you feel like a person,...

First off, I love Costco and what they do. I have been shopping here for 30 years and had extremely positive experiences until recently. Management here gave me such a bad run around, I can't justify a higher rating for this store based on how I was treated after traveling 2 hours to make a return i confirmed over the phone with management prior to showing up. Their fault, not mine.

I purchased a washing machine online and had it for a could years. Had the extended warranty and called for support. Concierge scheduled a technician to come fix the machine. The tech never showed up after I took the whole day off for their several hour timeframe. Tried two more times and finally asked if I could return it. I offered to take it to the local warehouse (I'm two hours away) while a family member required surgery in Tucson. They agreed. I dropped off the family member and headed to the store with all the documentation and cases related to the warranty repair and return agreement. The service desk had trouble finding the details. I was running out of time after over an hour and had to go back to the surgery center. They asked me to bring my family member who had just had surgery back to the store.

Once we returned, we spent another hour at the service desk while the staff and manager who confirmed in the phone we would be able to return the washer flailed. Ultimately decided not to accept the return because it was ordered online. This interaction and the way management humbled the situation turned me from a loyal Costco customer who always promoted Costco to family and friends to a frustrated and let down customer. To put us through the hoops they made us jump through for a several month time period was disgraceful to the Costco brand. Words can't do it justice how betrayed and taken advantage I feel over a few hundred dollar item after counting on Costco for my personal and business expenses for...

I have always liked Costco, my wife and I spend plenty of money there. A few days ago, we had a negative experience at the optical center inside the Costco warehouse. We arrived and scanned the QR code to get in line. There were two employees helping two customers. And we were the only other customers waiting. One employee (Melinda) finished working the her customer. Then seemed to doing something other than help us. We waited several minutes, and Melinda would not greet or acknowledge us. Before I could get her attention, another person walked up and said "I didn't sign/check in, but have a quick question" Melinda acknowledged her and started helping her. Several minutes later, Melinda looked in our direction and said "she was her before you and someone will help you shortly" I spoke up and said that I heard the lady tell her that she hadn't checked in. Melinda ignored my statement for a few more minutes, they decided to ask the other person to wait until she helped us "because we heard her say that she never checked in". Melinda, was very discouraging of our wish to have glasses made at their optical shop. Since I was annoyed by this, I stopped near the cash registers in an attempt to speak to a manager. A guy named Oscar explained that he is a supervisor. I told home what had just happened, and he explained that he is not in charge of Melinda, but he would let Melinda's manger know what happened. This seems to be a way to ignore Melinda's behavior. I remember when Costco really cared about...