Walgreens — Local services in Marco Island

I arrived at the Walgreens pharmacy at 1100 North Collier Blvd in Marco Island FL at about 2:05 PM on Wed, 30 Sept 2020. Please note that I was the only person in the entire pharmacy waiting area when I arrived and was the only person there for about the next 10-15 minutes also!!!

When I arrived at the pharmacy window, I was greeted by a young lady that waited on me and I told her that I needed a flu shot. She took my insurance information and then I sat down. Again, there were NO patients waiting in the pharmacy area other than me. After about 10 minutes I went to the window to see what the delay was and I was told that the pharmacist was on the phone. A bit later (after having been there now for about 23 minutes) I again went to the window and no one was there to help me. About 2 minutes later (I had now been there about 25 minutes) the lady walked to the counter with my paperwork and asked me to sign it. I said "if I sign this, how much longer do I have to wait for the shot" at which point I was told "the pharmacist still has to prepare the shot". My response was "oh really"??? At this point I asked the lady "who in their right mind comes to a Walgreens and waits 30 minutes for a flu shot to be administered?? People come to Walgreens to get a quick flu shot and then be on their way and instead, after 25 minutes, no shot had been administered even though at this point I was again, THE ONLY CUSTOMER IN THE WAITING AREA!!

From about the 10 to 23 minute point, two other people did approach the pharmacy window after me however one only asked a question and then left and the other said she came for a flu shot but left after I told her I had been waiting 20 minutes for my shot! So basically, for the entire 25 minutes I was there, there was no one else there (except me) who was actually waiting for service. And with this "minimal-to-zero" patient waiting load the pharmacist was unable to administer a flu shot over a 25 minute time period! I ask you: What's wrong with this picture?????

I left in disgust a minute later. On my way out I spoke to a manager who met me up in the photo department. He also seemed indifferent to my problem and never even offered or bothered to take me back to the pharmacy to discuss my concern! You would at least think "a manager" would have said "come on let's go talk to the pharmacist and see if we can get this straightened out" but instead he just stood there and told me that "they've had problems like this before" and that I should go to the Walgreens website and complain. Really??? He's "a manager" and I'm complaining to him right there at that very moment, and instead of solving the problem (like a manager should) he asks me instead to go to the Walgreens website and complain! Again, what's wrong with this picture???? Hey, a novel idea: the manager actually does his job and HE goes to the pharmacy and tries to straighten out THE CUSTOMERS complaint! But he didn't do it.

So there you have it....modern medicine at Walgreens....bureaucracy to the hilt......... where I couldn't get a simple flu shot administered over a 25 minute time frame EVEN THOUGH I WAS THE ONLY PERSON IN THE WAITING AREA......... INEPT...

This is my favorite Walgreens and my local Walgreens. Charlie and Shelly up front are super friendly and always helpful. Paul and Luann in the Pharmacy are very nice. The Lab is efficient. However, I scheduled an appointment online for my vaccines in the evening having been told in the past that it would be easiest on the staff at the pharmacy at that time when things are quieter. When I arrived I was told by the lady behind the counter that they were far too busy and it was best to come around 9am and 5PM and just walk in - no appointment necessary. I had done that in past years before appointments could be made online and it was always a hassle for the pharmacist to drop everything to give me the injection. This evening, all customers had been to helped and there were no other customers at the pharmacy at my appointment time. I can understand that there is a lot of work going on behind the scenes. What I don’t understand why they have appointments that can be scheduled online in the evenings. I decided to make my appointments for vaccines at CVS where they are better staffed. I do feel badly for the pharmacy here at Walgreens because they are often...

I have fought with Walgreens for over a year to have ALL my prescriptions to be refilled at this location. Previously i have used other walgreen locations but have moved here on the island and wanted them all to be filled here. I have gone to the other stores to make sure no more prescriptions would be filled there but here at this location. I was informed THREE seperate times that they have all been switched to this location only to fine out when i went to pick them up they were still at another location. I have even had Walgreens call me and have me set up automatic refills at this location and i specifically told them on the phone to make sure all were refilled here. I again went this week to pickup my refill only to find out that some were still at another location. NEEDLESS to say i had been brought to my boiling point. I walked out and as i walked away, they said to you want this prescription we have ready? I didn’t even turn around and said NOPE! And i kept walking. I have now moved all my prescriptions to another pharmacy and will hopefully not have to deal with this...