Nissan of Marietta — Local services in Marietta

Where do I start. I brought my car in to have my transmission checked due how my car idles up going down a hill. The service advisor I was working with Elroy Fernandez provided excellent customer service. He explained everything to me after the transmission diagnostic. He said,” no codes came up or no re-programing was needed. He explained how Nissan is still figuring things out when it comes to Nissan’s transmission. He said ,” If I had any issues personally reach out to him.” This was June 2021. I have been coming to the service center for my oil changes with no issues. Until June 2022, I came to get my oil changed and tires rotated and realized my tires wasn’t rotated(I marked my tires as a precaution.) I received a complimentary oil change and tire rotation. Came back in September for my complimentary oil change and tire rotation. It wasn’t noted in the system but I explained to the advisor he gave me my complimentary oil change but I had to pay for my tire rotation, in which I found out when I was checking out. I didn’t make a big fuss just paid. I asked the advisor Richard Huffman did I have any issues, I needed to schedule appointments for. He told me “No”. He started telling me how my brakes and tires are good. I told him I went to GoodYear the day before to get air in my tire and they said I needed two new tires soon. He was loud talking I’m assuming because other people was around and said “they’re just trying to get my money.” I went to detail my car and noticed the two muddy tires was still on the front. Meaning my tires wasn’t rotated. I went back to the dealership and explained to Richard my tires wasn’t rotated. He basically thought I was lying and said he will ask the techs did they rotate my tires. He came back and basically talked to me in front of everyone saying he personally rotated my tires(which was a lie). He felt the need to tell me in front of everyone I had mix match tires on my car. He tried to explain why my tires wasn’t rotated. He also said you do need two tires and your brakes done. I was so shocked I could say anything.It took them forever to bring me my car because nobody wanted to bring it upfront(Per Richard). He brought me my car. I have to wonder if they did my oil change. Three weeks later I brought my car back due to my car being hard to start. I received a complimentary diagnostic. I was working with service advisor Olie. He said “With my diagnostic I could get up to 5 things check and do I have any other issues. He said anything after the 5 checks you will have to pay. I told him the only issues I had was the car is hard to start and when I go down a hill my car will idle up until I level out. That’s it. He called me around 2 to tell me I will be needing a transmission soon and it’s 5,000.00 and other issues. I’m like what? Is that the issues my car is hard to start he said no we haven’t check that yet. He proceeds to ask the Master mechanic the reason for the hard start. He said I need a fuel pump and that’s 1200.00. I told Olie thats close to what I owe on my car. He told me about some financing program. He said call who you are financing to get a payoff amount and he could get my car appraised.(Just mind blowing). Olie gave me a 10,000 car repair estimate and he tells me I had to pay 200 and something dollars as the difference from the diagnostic. I asked why? He said because the transmission diagnostic was a different price. I said I didn’t ask for a transmission diagnostic or said anything about my transmission. I told him to call me before doing anything I would have to pay for. He said “ He educated me on everything that was happening and thought I understood. At that point I thought I was getting punked. In the end I didn’t have to pay. I had to wait over 30 mins before anyone brought me my car. I have to get my fuel pump fixed, but I don’t think I will be going back to Nissan’s service center. I did the survey a week ago and gave a good rating because the apology from Aisha Bowen-John the Owner...

Bought my 2020 Nissan in 2022. I've had an issue with it each year since. So in three years I've had issues with the car cutting off/not starting since then. The most recent issue being yesterday. Went to my car and it wouldn't start. EXACT SAME ISSUE FROM FEBRUARY 2024! The car is acting in the same manner and doing some of the same things. In 2023 when I had issues with the mass air flow sensor I took the car to Nissan of Town Center who lied and said they replaced the sensor (which was covered under warranty at the time) and I later learned in February 2024 that they in fact DID NOT replaceit but just cleared the codes on it (their words not mine). When I started having issues a second time, I decided to take my car to Nissan Marietta (at the time was AutoNation) when the car wouldn't start randomly after working fine before that.. I spoke to Richaurd Philadelphia who told me I had to pay $200 for a diagnostic fee after I had the car towed there. I spoke about my concern with paying this fee and then turning around and having the same issue again because this was now the second issue I had with the car. He told me that if I continue to have an issue with the car I wouldn't have to keep paying the fee. When they did the diagnostic they told me it was the battery... Mind you the battery wasn't even a year old because I had replaced it when I had my first issue in 2023 so my question is what is causing the battery to drain if it's a new batter??? They could never tell me because they said there were no other codes coming up. So I basically paid $200 for them to tell me I need a new battery that was already new. Again the battery was new and was still under warranty. Because the battery I had was still new and was under warranty my father actually got the replacement battery and took it up there to Nissan Marietta for them to put it in my car... So I paid $200 just for them to put a battery in that I supplied basically. Here I am now in January of 2025 and yesterday my car won't start AGAIN! I called Nissan of Marietta again and spoke directly to Mr. Philadelphia, told him I'm having the same problem again to which he said they were no longer AutoNation and that they were now Nissan of Marietta and because they are a new company now I will have to pay the $99 for the diagnostic fee. I told him I wasn't going to keep paying a diagnostic fee because you guys are going to keep telling me the same thing without figuring out what the actual issue is. He says that I needed to call 1-800 Nissan1 because I was trying to get something for free... WOW!! He was the one that told me they wouldn't charge me for the diagnostic again in the first place IF IT WAS A REOCCURRING ISSUE! I have called Nissan consumer complaint and filed a complaint and now have a case number and I'm also getting ready to file with the BBB as well. I have a car that's almost 5 years old and I'm having the exact same issue with it and Nissan does not seem to care. They want me to keep bringing the car back to their dealerships and making me pay diagnostic fees to nickel and dime me. Shame on you Nissan of Marietta!! At this point I don't trust any Nissan dealerships because they will nickel and dime you and do just enough work to bandage the issue and then by the time you run out of warranty they want you to pay completely out of pocket for repairs instead of just covering it when it was under warranty. This is how you treat your customers? UNACCEPTABLE! THERE'S NO REASON WHY MY CAR SHOULD BE SITTING IN MY DRIVEWAY NOT ABLE TO MOVE WITH THE SAME REOCCURRING ISSUE AND YOU GUYS AREN'T TRYING TO HELP ME IN ANY TYPE OF WAY. NOT TRYING TO WAVE ANY FEES...NOTHING! I DON'T DOUBT THAT NISSANS ARE GOOD CARS BUT THESE DEALERSHIPS...

I do not usually write reviews, but this one right here is well deserved. I purchased my first car from Smith Automotive at Nissan of Marietta, and let me tell you this was hands down the best experience I have ever had with any dealership. I currently own four cars, and I have dealt with my fair share of dealerships before. None of them even come close to the level of professionalism and genuine customer care I experienced here.

The team that helped me was unreal. David, Bryan, Meri, Isaiah and Stephen all stepped in to help me. I am not even sure half of them were working in sales because it felt like the whole team came together for me. Not one person tried to hustle me or pressure me into something I did not want. They respected my research, my budget and my goals. I came in knowing exactly what I wanted, and instead of trying to push me into a more expensive car like most dealerships do, they told me they would take care of me and they kept their word.

They got me the exact car I came for, the monthly payment I needed, and they worked with me to include a warranty that actually makes sense. To anyone who has ever dreaded walking into a dealership, I understand you, but this place is different. This is the one dealership I would recommend to anyone whether you have bad credit, good credit or no credit history at all. If you are a first time car buyer or a young adult trying to make smart decisions, do not overlook this place.

The used car selection is solid for the size of the lot. They focus on quality over quantity and they even washed and detailed my car before I drove off, even though it was not brand new. The small details made the difference. Every time I walked in they offered me hot chocolate, coffee, granola bars, trail mix and a comfortable place to sit. Nobody rushed me. Nobody pushed me. They truly cared that I was happy with my decision.

You do not buy a car just for the experience in the building, but the way this team treats you matters, especially when you have never had a good car buying experience before. These people work with you no matter what. I honestly believe this team should be training other dealerships on how to treat customers with honesty and respect.

If you are reading this and wondering if you should give them a chance, do it. You will thank...