KAY Jewelers — Local services in Marion Township

I purchased my fiancés wedding ring in May and the experience was good. I went back in to get it cleaned for our wedding and noticed the color seemed to have changed from bronze to purple, i took it in to see if anyone else has had this problem and to buy a whole new ring because it was more purple than bronze and my fiance didn’t like it anymore. they told me that that was always the color and seemed annoyed/rude that i was there and asking. it also doesn’t help that the picture online from May is different and now it’s a light purple that is advertised. i understand that it’s not the staffs fault if the color did change but they could have been more nice and talked about it with me like the lady at the Marysville's store did. The Marysville store was able to return the purple ring and i bought...

I was told by the Kay Jewlers in Columbus on Tuttle Crossing Blvd inside the mall that it would cost almost $300 to fix my ring which regularly sells for about $250. They said it would take 2 weeks and assumed I didn’t have the money to pay up front and were pushing me to get a credit card. I walked into Kay Jewlers in Mount Vernon and Ali and Brynne were EXTREMELY helpful. They had my ring fixed and cleaned in less than 15 minutes and sold me a lifetime, transferrable warranty for my ring for $60. I was ready to walk away from Kay and never come back but these two lovely ladies completely changed my mind. They deserve a raise, a promotion, or something! A+ for customer service and an A+ for...

Amazing service. They helped me with creating my own profile to separate my jewelry from my ex husbands profile and they switched all my jewelry that has warranties sense my divorce and even cleaned my jewelry that was not bought at their store and had them looking brand new. Everyone was super understanding, kind, and very patient considering that I bought in everything I owned to get warranty renewed or repaired and cleaned. Thank you for having such wonderful ladies and great at their's jobs. They...