Arona Home Essentials Marshalltown — Local services in Marshalltown

Would have been 5 stars, but after being with them several years, there has finally been a major issue. They promised my buck wild would have been honored as I was in the store on a Saturday, the last day of the promotion, and due to no one available to inventory, they promised I would still get the promotion. Then proceeded to tell me they would contact me for a delivery time. I never recieved a call until the delivery drivers were at my house while I was at work. I told them I never recieved a call to be aware anyone was coming so we rescheduled. Then noticed when my first payment came out I didn't get the promotional as it should have been 1st 4 weeks free on top of it they were doing bi weekly payments. I have NEVER been bi weekly, I have notified them several times and they seen as well, I have always been weekly. Now, they went and over drafted my bank account by taking out well over 500 dollars and have to contact bank and get my family attorney involved if this matter does not get fixed TODAY. like I said, they were amazing been with them for years have leased a few furniture sets, couple washer and dryers a fridge and never had issues. Do better Arona you were great! How about some compensation for your complete incompetence for a loyal customer and honor my buck wild promotion and give me 4 weeks free for...

This place is the worst place to do rent to own from I will make sure that I tell each and every one of my friends not to go through this place they are very shady and they are rude we rented a living room set from them when they were Aaron's rent to own when we couldn't afford the almost $500 payment we asked them to come and get the furniture when they sent their driver out to pick it up the driver's line and said that the furniture was infested with roaches which in fact with documentation from pest control three different ones pest control confirmed that the furniture was bug free now Aaron's or what they call now arona is getting ready to file charges against my wife for theft when it was their screw up and they didn't come and pick up their furniture please anyone that is reviewing these reviews please stay away from this company they are bad juju and I will keep posting this every time he gets...

I have rented several things from Aaron's in Marshalltown and I've always had excellent service when calling the store as well as the delivery people. We had to move and they came and moved the stuff we rented for us and we were blessed to have that done didn't know what we would do without them. From the delivery guys and the store they have the best customer service there is.. I actually have made friends there with past and new people.. I feel like they help you when they can in a bind. We got our first delivery on a day that wasn't a good one My boyfriend received a call stating that he has stage 5 kidney disease and they were there to hear it and they were so compassionate in such a bad situation.. I would recommend them to anyone... Great deals with the best ultimate customer service.. thank you to them for everything they have done for us even though our situation which can be a...