Authorized Retailer UScellular & T-Mobile — Local services in Marshfield

Love the phone and the cell service is great. However, getting someone to call you back about an issue is impossible. I have called SEVERAL times and always get the I will check into it and call you back answer. After patiently waiting for 3 hours to get the phone in the first place now the rep won't call back. I has been 2 and a half weeks and still nothing.

UPDATE (4 months later):

The rep never actually put the promotion on the account. They initially told me to wait 3 months and the billing should work itself out. Chatted with US Cellular and the agent never even put in the promotion. Now I am probably going to have to pay for a phone that I got specifically got because the upgrade was free. Lovely. I didn't mind waiting. I knew she was going to be busy. But don't tell me something has been done for me to find out that NOTHING was done.

Rating is for the agent service and not the phone. Phone and cell service is great. Customer Service...

Well I have been a customer of UScellular since I had my first cell phone over 20 years and didn't have to many issues I upgraded phones about a year ago now all I have is problems with reception everywhere. I live in Wisconsin and if I have cell service I'm shocked most of the time I don't have any service what so ever (my as well not have a phone if you cant use most ot the time) and now that I have to pay off phone before I change companys I have to put up with it till it's paid off and when I asked about paying phone off was told that I loose the deal that I got on phone and would have to pay full price I have friends that have Verizon and AT&T that have better reception everywhere if I had a choice I would not go with USCELLULAR for...

I wanted to try out a different phone and was helped so well that the woman helping me dropped my phone off at my work because I wasn’t going be done with work until after they closed but than decided to go to original phone mainly for technical issues and familiarity and the same woman that helped me who I thought at first was wonderful said loudly and rudely “I told you so.” I apologized for wasting their time and felt stupid and embarrassed because of her sarcastic tone. Thankfully I was working with another woman who helped me and said to not worry about it which made me feel better. Although I think I rather deal with issues over the phone or online from now on instead of going...