Pratima Design Llc — Local services in Maui

Very disappointing.

My husband purchased a beautiful ring I picked out at Maui Hands at the Wailea shops. I have loved this very special ring. I’ve worn it on special occasions and in doing so it became a bit scratched. I asked Maui Hands if Pratima could buff it and clean it for me. The employee contacted Pratima and was told, yes. The employee told me there might be a minimal charge, but she suspected there wouldn’t be since the ring was many thousand $$$. A week or so later, Maui Hands called to say there was a deep scratch and Pratima was not comfortable trying to take it out as considerable gold would be lost. I said it was okay to leave the scratch alone. When the ring was ready, they called to tell me it was done, emphasized that it was stunning and that there was a very minimal charge. I asked what the charge was and was told $125. My husband and I were shocked. The employee again stressed the ring was spectacular and worth the minimal amount. I’m wondering why I wasn’t contacted about the cost before moving forward? I would have never approved but instead would have taken it to our jeweler who would have cleaned it up at no cost. When I went in to pick up my ring I spoke with the employee about my anger and frustration. She became defensive and argumentative. I felt held hostage. She told me in an angry tone that she would pay for it herself out of her personal paycheck. When I got home, without being charged, I inspected my ring and it is damaged. It looks like an orbital sander was used and left ugly marks on the most visible surface as well as additional damage to the beautiful amethyst. I won’t be returning to Maui Hands, nor am I able to recommend Pratima. Very...

Such a wonderful couple!! My husband and I went to Maui recently to celebrate our 40th anniversary, and we met with Christina and Thomas to design a ring that incorporated my engagement diamond, a sapphire I bought 30+ years ago on Maui, and a new stone. The whole process was smooth, professional, friendly, and FUN! Thomas came up with a creative idea, worked up the design and emailed it to me while we were still vacationing. The ring arrived right before the New Year, and I could not be more satisfied. It was so nice to be able to work with Christina and Thomas face to face, but I am sure that they would provide the same level of service whether you are 1 mile or 1000 miles away. Thank you, Christina and Thomas for a great experience and a...

I love Pratima Designs not only for their designs, which are beyond beautiful and well made but genuinely unique and custom. Christina worked with us when we had some sizing issues and was so patient. Their work is so amazing as is their service. A rare find in this day and age of mall jewelry stores everywhere, not to mention the internet...you never know what you are getting. I trust Pratima. I noticed that on the certificate sent along with the ring we purchased, it noted that they use 100% recycled materials as well as diamonds from conflict free sources. That is another testament to their dedication to doing the right thing! Thank you Pratima for a great expericne. I recommend them without hesitation. Christina and Thomas are truly...