The Home Depot — Local services in Maui

Terrible customer service!!!! Totally unprofessional!!! Workers are entirely useless!!! Inventory unorganized and incorrect!! I have a pro account with HD because I remodel homes for living. I just started doing it here in Maui though. I'm used to the professionalism of Home Depot stores in Los Angels and must say that the Maui Home Depot is disappointing in comparison. If you try to call them wait times are horrendous (upwards of an hour), that is if anyone even picks up. Many times I'm on hold for an hour or more, no one picks up and the line just goes dark. ZERO stars for phone customer service. If you call them to make an order, and were lucky to get anyone on the phone, you will be transferred 15 times, only to then be hung up on you. That happened to me today 4 times. Not kidding. If you try to make an order for doors or windows in the store, you will notice that the one person that can take the order is often either at lunch or already left and no one else in the store can take that order. I went to the store three times to order a garage door, and was unsuccessful each time for above reason. I ended up buying it with online instead. If you try tp buy an appliance the likelihood of that being available in stock is low, so you would order it. To do so you must sign up and wait in a long line to be able to get service. Once you get the service you'll discover that the person you speak to will likely not have any idea about the appliance you ask about, so you are better off ordering it online and skip the wait. That's what I did with my electrical glass top stove. The questions i had about the stove staid unanswered and I ended up researching my answers online with the manufacturer. The personnel in the appliance department are not trained at all it seems. If you call the store and someone picks up and you get to make an order, be aware that the likelihood of that order NOT being complete is VERY high. I ordered fending item for $4000, and the order I received was missing 4 items, or the total 12 items on the list. Worse part, their inventory system is incorrect. Many times when I try to get an item that show 'available' in store, I find out it is not actually in the store at all. Reversely, I made an order and when items were missing on the order I asked them what happened. They responded that the items were not in stock (per Grace - the "head of Delivery" .So, I went into the store 15 minutes later only to see a whole bunch of the exact item that's was missing, on the shelve. When I asked the sales person why the item is not in stock in their inventory system, as we are standing right in front of it, the sales person had no explanation. Not only is the phone service and the customer service bad, and the team untrained, but their organization system is clearly not working either. I wish I could tell you go to Lowes, but it is even...

Worst experience buying an appliance here, from the order being written to the delivery and installation.

First, the order was written incorrectly, so I ended up spending 2 hours in their customer service line. Then, another hour in the store while they were on the phone trying to activate my credit account. It took 3 people. Item delivered by total idiots, who stacked the dryer about 2-3 inches out over the washer. They INSISTED this was correct, despite my concern. I contacted LG, who assured me it was indeed installed incorrectly. I tried to call Home Depot the next day, but they wouldn't answer their phone. I went to the store, waited 45 minutes. Explained thr situation, the sales assistant just kept yelling at me for letting the installation people leave. I was like... what was I supposed to do? They insisted it was right. If the professionals can't get it right, what am I supposed to do? And I came back within the specified 48 hours. He told me he could get another appointment but couldn't make it for any specific date. Demanded that I gave him a phone number where I would 100% be guaranteed to answer as they would be coming in a half hour and charge me $79 if I wasn't there. But he couldn't even tell me if it would happen in a week, what day. So I'm supposed to sit around for days on end waiting for somebody to call me? No. He was mad at me when I told him this was impossible, that he was trying to help me, but I wasn't "working with him." They expect me to answer immediately, can't even nail it down to a specific day, yet can't answer their phone at all? Oh yeah, and he repeatedly asked me for my husband's phone number. I dont have one, shouldnt need one to buy a washer. Absurd. Finally, the manager came, straightened things out. Total spent another 2 hours at Home Depot. Had another crew come out to fix it. Let's just say it took 3 hours because they didn't know what they were doing. I had to look it up on YouTube for them, and I'm just some dumb broad. Somewhere in the process, my door jam was scratched up, I noted this on a form but have not been contacted about it almost a month later. And I know they know they saw it. I don't think it's really balanced correctly either, but I don't care. The whole experience was so awful, I just hate looking at my new laundry set or using it because it brings up this whole traumatic buying experience.

Do not. Ever. Buy an appliance here. I hear that other places on Maui aren't much better now, but I'd chance any of them before coming here again as I can not phathom how it could be much worse. I got a fridge from their major competitor about 2 years ago with no...

I’ve been a fan of this store for years and have recently preferred Lowe’s due to its better customer service. I live in Lahaina and just recently spent thousands to redo our home. Lia (I believe her name is in the windows dept) was very helpful, the customer service agents always are, but the rest that walk the floor really miss their mark. Dont even get me started with trying to get in touch with someone over the phone to get any information or file a complaint.

The flooring department is the reason for this review. It was a simple 12x12 foot room that we wanted to carpet so we picked it out and awaited for a measurement to be confirmed and a quote. Let’s just say it’s been far from a simple quote and install so I’m just going to save my time and energy and go to Lowe’s or somewhere that doesn’t try to literally turn away business and send you the wrong quotes then decides to not give you a complete quote for the job further frustrating you.

It’s sad that a few can ruin it for all who work so hard and take pride in what they do and where they work. I tried calling on 4 separate occasions and got through once to the operator then no answer in the dept I was trying to contact. So if you need things to grab and go, this place is fine. If you need any sort of communication and expect customer service,...