Robinson Jewelers — Local services in Mauldin

My husband and I brought my engagement ring here a few months ago to have the prongs repaired. Now keep in mind I have had this ring for over 15 years with no repairs. They called after repairing it and we went to pick it up. It looked amazing but after about 3 weeks one of the prongs broke. Returning to the store with it the man , I think the owner, said I may not have used enough solder. OK that's fair. Fixed again. Fast forward about a month and as I got into bed one night I noticed one prongs was standing straight up! Took my ring back, again, and this time a younger man, I think the son, helped me. Not a super happy guy to say the least, who told me, with attitude, that I shouldn't wear my ring in the shower, while swimming, while cleaning or working outside and not to wear it to bed. So, when exactly am allowed to wear it? I have never not worn my ring for the 15 years prior to taking it here for repairs. What really makes me mad is that my husband picked it up this last time and as I was checking his pockets before doing laundry I discovered what he didn't tell me, they charged him $40 to fix it this time. Shame on you! Had it been repaired correctly the first time I wouldn't have had to bring it back twice! I was warned not to use your business but we did anyhow. I...

I was recently shopping for an engagement ring. I had been to several local stores as I wanted to steer clear of the big chains. As soon as I entered Robinson and started talking with Rick, I felt sure this was the store for me. He was by far the best salesman I’ve ever had the pleasure of dealing with. After I told him the style I was looking for and my budget, he was able to put together a setting and stone combination that was exactly what I wanted. He gave me a fantastic deal that put the ring right in my budget and had everything ready is just 3 days! Out of all the stores I visited, Rick had the highest quality diamonds (GIA Certified) for a much better price than I was given anywhere else. He is a genuinely friendly person who was an absolute pleasure to work with. I’m now happily engaged and my fiancé loves her ring. We will most definitely be going back to Robinson for our wedding bands and I cannot recommend them...

I’ve been working with Rick and family quite a bit over the last two years. He helped us get the perfect engagement ring and a wedding band in quick turnaround and under budget! He was able to source what we needed in the quoted time frame every time. A couple things stand out from the service here. They are not pushy at all - they were quick to help and guide, answer questions but in the case where we had a very unique need for one wedding band there were limited options. Rick gave us those options and had no issue when we had to look elsewhere. The other thing is that they are helpful to the minor details. They helped resize multiple times super quickly, offered to clean the engagement ring even when we came by about the wedding band, and always seemed to give us patience and benefit of the doubt. I’ll for sure be going to Robinson Jewelers first for any needs in the future and will...