Emporio Jewelers – Luxury Watches, Gold & Diamond Specialists | Mcallen's Best Watch Repair — Local services in McAllen

If I could give no stars I would. HORRIBLE customer service and ownership. The owner (Mr. Rojas) lies about being the owner of the business to not be held responsible. He does not care about his customers and tells his employees to tell customers he is not available in order to avoid confrontation.. Warning.. DO NOT put your trust into this place. Please make sure of your purchase and read the small print because they won’t return after 5 days of purchase - even if the merchandise is NOT FUNCTIONING. They replaced my non-functioning Rolex watch 1 week after buying it with another one that stop functioning that same week as well! 2 non functioning Rolex watches, several phone calls, several trips made, and no owner to talk to. Even after being told he would be coming in within 2 hours. I guess he wasn’t expecting this unhappy customer to sit and wait for him for 2 hours. His response was very easy after 2 hours of sitting and waiting for him “Tell them I’m not coming in”. Mr. Rojas - Take pride in being the owner of your business and face your unhappy customers instead of being a coward and avoiding them.. ”I’m not the owner; I’m only an employee”. LEARN HOW TO RESOLVE ISSUES FACE TO FACE! Think twice before making a...

Emporio is the only jewelry store I trust in the Rio Grande Valley! The in house jeweler took the time to alter my fiancé's engagement ring he proposed with and combine it with an additional two vintage pieces to create the one of a kind display I proudly wear today! Additionally, the owner Mr. Rojas, & the in house jeweler took the time to meet with me and discuss my ideas on placement, cuts, and concept of what I wanted in a combination ring, and his creativity and talent went beyond my expectations! Thank you for your knowledge, help, and ingenuity in the culmination of cluster that bedazzles, blinds, and shines at each and every angle! I take pride in saying the final result is a masterpiece, and the only one of its kind which was exactly what I wanted and is exactly what...

Middle man prices!! This place does not have an in house jeweler and has other jewelry stores doing his work!!! The owner did not commit to what was instructed for my customized piece. It had great sentimental value and I made it very clear how special recreating and finishing this piece of jewelry would be to me. Customer service was great at the beginning of the transaction before anything was agreed to....then very POOR days after a deposit was given to start my order. What was promised that he could commit to...ended up with an unsatisfied outcome of my jewelry!!! Sold himself very well of how talented his work was but doesn't come close to clutch at all!!!! Wish I would have considered another option!!!! One star is still over rated for my opinion of...