Daniel Yacoubian Jewelers — Local services in Memphis

I went to Daniel Yacoubian Jewelers this afternoon in order to discuss designing a custom wedding band to fit my fiancé’s custom engagement ring as well as a wedding band for myself. After being greeted by a lady who seemed pleasant, Mr. Yacoubian emerged from his office and met me at the counter. I explained what I needed and he curtly told me that since he did not sell me the engagement ring, he did not want my business and would not be troubled with designing anything for me (he literally looked at the ring, confirmed he did not sell it to me & told me to take my business elsewhere). I asked a second time because I thought I misheard or misunderstood him since this kind of dismissive customer service was simply astounding; unfortunately, he wasted no time in clarifying his position. For the record, I recently moved to the Memphis area and my fiancé’s ring was designed by a jewelry store in my hometown out of state. In addition, none of the other six jewelry stores I visited today voiced any similar concerns nor did they express that designing a custom wedding band would pose any problem whatsoever. If you're considering using this jewelry store, I would suggest taking your business to Phillip at James Gattas Jewelers or Shelley at Robert Irwin Jewelers: both gave me personalized attention and answered all my questions. I'm actually having great difficulty deciding which of these great...

I am very disappointed with my experience with Daniel Yacoubian today. Upon entering the store and stating that I was looking to purchase a gold bracelet for everyday wear, Daniel stated multiple times that he does not sell “low end jewelry.” Yet I’d neither stated a price range, nor asked for any sort of discount. I was offended to have been dismissed as an unworthy client, particularly because I’ve worked with Daniel’s wife on two separate occasions to design a beautiful garnet and diamond ring and a diamond necklace. I had a wonderful experience both times with her. I considered attempting to explain that I’m the attorney they’d helped only a few years ago, but my profession should not dictate my treatment. After leaving this jeweler, I visited two nearby jewelers, Diamond Brokers and Gattas Jewelers, and had very pleasant experiences. I purchased a lovely piece from Diamond Brokers (attached photo) and will be ordering another through Gattas tomorrow. I will no longer purchase from this jeweler and will no longer...

I called trying to obtain a receipt copy of my purchase first they said they don’t go back 3 years and hang up the phone on me. Then I called back if there’s any other way they can give me proof of my purchase and they flat out said no and hang up the phone on me. All company should have a copy of the receipt unless they run some type of illegal buiness. I would never recommend this place to anyone I know and NEVER again I would buy from a mom and pop store that don’t even have a way to keep records. Not to mention Daniel and Donna had a very nasty attitude!!! They where supper nice when it’s to to pay other than than this couple showed their...