Best Buy — Local services in Menomonee Falls

My Landlord purchased a dishwasher for us to be delivered and installed. He left specific instructions on where to deliver the item and 2 contact numbers for my husband and myself. On the scheduled delivery my time frame was 8 -12. At 12 I called asking where they were. I was told the guy tried to deliver and no one was here. Discovered he attempted to deliver to the billing address of my landlord (who was on vaca) they mixed up the addresses. I asked why he did not call and was told he called my landlord and did not see the notes or numbers. I asked them to deliver to me then as it was less than 10 minutes away from my home and was told they contract a delivery company who has limited availability and a full schedule. I was directed to a "CSS" with Resolution Center, case manager. Morgan "sounded" very professional. She was tasked with making this right, making me a satisfied customer and assisting with compensation for all the trouble but not until the product was delivered, just in case anything else goes wrong. (I remember that comment making me nervous that very first day) On Wed she was trying for Thur delivery and would call me back or have someone else call me. I received no call Thur or Fri or Sat. I called Fri and was told she was off work on Fri but she should have had a backup person assigned to handle this when shes not in but didn't. I asked to speak with a manager and was told there are no managers, there is no one above them, no one else I can talk to. Sat My husband received a call from the delivery company stating they would redeliver the item Mon between 8 to 12 as well as another reminder call at 7 Mon Morning. A week later and the second day I am having to take off work. I am home waiting and at 11 my husband calls them from work to make sure everything is ok. He is told by the delivery company that they went to Best Buys warehouse at around 8 and the product wasn't there. My husband asked why no one called us to let us know. They said it is the responsibility of Best Buy to let me know they are not coming. Here I sit wasting my personal time off from work again. I am FURIOUS and completely blown away when I am told It will probably be at least another week before they can deliver again!!!!! I asked again numerous times to speak with a manager, supervisor or something because my assigned "Specialist"Is still not responding to my emails nor my calls. I felt she should be held accountable in some way. Talked to a guy at the Resolution center who said the same but said there was an HR supervisor that he could have call me back. He took my info...It's been over two weeks since then....NOTHING! Finally...After my husband called every person and dept he could to confirm everything. I took off work a 3rd time, and It was delivered. Called the resolution center back to discuss compensation with since I was the one dealing with everything. I called last Thurs and talked to Morgan (my assigned person surprisingly answered the phone) She offered me $30. To me that is like a smack in the face after everything I have gone through, tons of phone calls and hours on the phone and emails and 3 days missed work and frustration. She said She would contact some dept and see if she could get it raised,she said she would contact the local best buy and see if they could offer anything. She would call me back Fri if she is in the office if not Sat for Sure.No email, no call, no voicemail! Mon I call and talk to an Ashley who apologizes again for Morgan. Ashley will consult with with someone and touch base with Morgan and call me back. She will find out why I never received a call from this HR supervisor and have them call me. As I still want to voice my opinion about my lack of Customer service from Morgan. I have not heard from Ashley, Morgan or this HR Supervisor. Their hold message it says" At BEST BUY our PROMISE to you is simple Expert SERVICE and unbeatable price" NOW, does it sound like I got anywhere near...

Why isn't there a ZERO stars option?? I brought my 84 year old mom to Best Buy today to purchase a TracFone card to add minutes to her phone. We felt satisfied with the transaction...until we got home. I tried adding the minutes for her but the prompts asked for a 15-digit PIN. There was no PIN on the card (turns out it wasn't even an actual card, just the cardboard sales piece) and no "Airtime PIN" on the receipt as the "cardboard" card said there should be. So I called back and got a representative on the line. She said "they should have given you a card, are you able to drive back to the store and ask for one? I'll stay on the line with you." What a HUGE unnecessary inconvenience. Feeling like we had no other choice, my elderly mom and I got back in the car and drove back to Best Buy. When we entered, a man named Rivers was at the door, and I started to explain to him why we were back at the store...midway through my explanation, he turned away from us and started walking fast back to the Customer Service desk. He never said another word to us, did not look at us, just started angrily typing on a computer. Meanwhile, the TracFone representative was still on the line, on speakerphone, listening to everything. She tried asking him a question and he didn't answer her. I said to him "this is a huge inconvenience, I feel like you should give my mom the $29.99 minutes plan for us having to come back here." His response was "IT'S A DIGITAL WORLD." Okaaaaayyyyy dude what the heck does that mean. We all know it's a digital world. I have no clue what he's talking about. He says "your activation code is in your email. There are no physical cards." Again...okay.......I was with my mom when she purchased the card, there was no mention of the card's activation code being emailed to her. I had actually stopped at the Customer Service desk before we left so I would know how to add the minutes, and the Geek Squad guy told me "all the instructions are on the back of the card." So...yea. There was no card tho, remember, "it's a digital world." Anyway! We stood there for several minutes and watched Rivers continue to look agitated and type things, then he finally printed what was literally a PAGE FULL OF CODE from the transaction. He highlighted a set of numbers in the middle of the page and in a rude manner set the page in front of my mom (remember - she's 84 years old) and said "here you go." She can't see the small numbers and the light font, not even the highlighting. I asked him "what IS this?" and he said "It's your activation code" and walked away. Like Seriously???? The TracFone rep was on the phone with us still, and she was like "are you guys doing ok? What is happening?" I was so angry - how DARE he treat ANYONE like that, especially a customer who is a senior citizen! On our way out, I asked the man at the front "desk" if I could speak with a manager. He said "I am a manager" (although his yellow tag said "Supervisor"). I gave him a piece of my mind about how we were treated and the inconvenience, and how there was not even an apology. The best he could do was say "I'm sorry to hear this." I will NEVER set foot in the Menomonee Falls Best Buy again - and I would recommend that you...

I would like to start off, I have for the past 10 years I have bought all of my cells and most of my tech through best buy... Never had issues until now.... This episode might make me rethink where I buy my stuff.

Went into best buy to preorder my phone the attendee working the floor asks if I have any questions. I ask if I preorder the note 8 in orchid grey for verizon - will I be able to pick it up on the Friday release date? Guy states I do not know about Friday but this weekend definately. Fast fwd to the weekend of the release, I check the status of my preorder to find that I will not be getting my phone until the 29th. Hmmmm I try to call best buy to see and the phone rings and rings and rings and noone answers... Saturday, I call and finally get someone ask for their mobile department. This kid on the phone goes back and forth and gives me no answers and a runaround but will not let me talk to someone in their mobile department. But tells me there were issues with the verizon phones and they were delayed but that is not the date i would be receiving my phone just the pushed out date. I check and no the 29th is indeed the date i will be receiving my phone. So I call samsung to ask... What do I do if I preordered my phone and there is a delay due to the store. Samsung promo guy says if the preorder date is on the reciept samsung will accept the submission for the promotion. Well the pushed out date will def make my chances of getting in on the 350k promo's a heck of a lot less likely. So i go into best buy to ask IS the preorder date on the reciept. Guy behind counter has someone picking up the phone so I stand there for the 20ish or so minutes for them to finish the transaction to be told unfortunately no. I ask can I change the color or the phone I ordered they say NO. So now... I will not be receiving my phone in time to submit for the samsung promotion, best buy will be doing nothing to compensate for the people like me who will lose out on the promotion because they had procurrment issues. Needless to say... Get more informed employees and do not make promises you cannot keep. Had I known that the color of my phone would delay it for two weeks I would have just ordered the black model. I was more interested in actually getting the phone than the color... which is why i specifically asked the attendee...