Ross Dress for Less — Local services in Menomonee Falls

Good collection but the lady at the trial room is very cold, rude and obnoxious. Every time I go to Ross, I find the same lady. She scans you first, doesn’t respond to greetings and wishes. She talks about people stealing things suggesting that you could be a thief as well. She makes others do everything like hanging of the clothes, folding and then putting it back on the hanger. Wonder what is she there for. Next time I visit the store, I am gonna make note of her name and edit the post to mention it here. She did similar stuff with others as well and did nothing to few others. She is selective. She has no knack for customer service. People who are selective in responding to customers must not work in customer...

I was told over the phone that I could return some merchandise that I had purchased. I told them that my receipt had blown away in the wind the day that I purchased the merchandise. I was told that as long as the tags were on the merchandise that I could return it and get a refund. When I arrived and went to return it they tried to give me three times less than I paid for the merchandise and they were going to resell the merchandise. My bank account was charged for what I paid for it so they would have made twice the amount than what it was worth. I decided to just keep my merchandise and just give it to someone else or sell it to make my money back. If this is their policy, ...

Za'niya some weird name employee had an airpod in while checking customers off. Extremely unprofessional. I do not plan to return to this store for business. It ruined my overall experience greatly and i do not think that it is appropriate for people like za'riya to continue working. Ross obviously does not consider the employees that are supposed to care for their customer's and Ross clearly has one priority, and that is simply, the unprofessional use of apple products, that display a punk attitude and offends everyone who shops there....