Cascade Spa at Mill Falls — Local services in Meredith

I got a gift certificate for my birthday for a 50 min pre-natal massage (8 months pregnant) so I was VERY excited for this spa experience! When I got there i was very lost & called to which I found out I was at the wrong building down the street which was frustrating because it made me late (I was initially a few mins early) they were pleasant though & took me right back to the room. There was no place where to put clothes/belongings other than a small hook on the back of the door. She focused on ONE of my 2 shoulder blades where I hold tension, never once had me turn over to the other side, she also never once massaged my lower back in which for pre-natal I thought that was really strange. I told her I suffer from migraines as I had currently been & that I needed attention to my occipital bone area (high up on back of the neck) & I can’t say that was ever accomplished either. She did a lot of basic rubbing which I could have gotten anywhere else. On top of that, my massage was cut pretty short which I was very displeased about & coming to leave a review I see I am not the only one. I drove longer than my massage even was. Plus the fact that the price is DOUBLE what a normal 60 min massage is & it wasn’t anything to visit again for. Sadly I only had a gift card so they discounted my service leaving me $20 on a gift card that i doubt I will ever even use since I don’t live nearby & left more stressed then when I got there. And I still have a migraine just as bad. Waste of money & time, definitely would...

EDITED 7 DAYS AFTER POST: I’ve moved this to 2 stars from 1 based on Cascade’s response to this post. They refunded the amount, agreed that the post was accurate - my intent was not to be mean - and will work w my wife and daughter if they’re willing to return. Hospitality is a valuable industry, staffing and training are a challenge everywhere. We love this resort - family and friends stay here all year long.

ORIGINAL REVIEW BELOW: If you’re a husband / father looking for a nice gift for a woman in your life - go elsewhere, this isn’t it.

I’ve sent my wife and daughter here 4+ times in the past two years for manicures and pedicures - but not anymore after most recent visit. Here are some of their comments:

“We’re not going there again.” “It’s extremely unpleasant.” “In over 20 years of manicures - that was the worst, it was extreme, it was bad.” “Castle is much better, it’s not too far from the hotel.” “They don’t use acetone to remove polish - they have some other method that caused a chemical burn and involved chiseling off past polish.” “The location is pretty, but its not worth the cost.” “We asked for a French manicure - which is very standard - and the response was ‘I’m not trained to do that’ - so then what is covered in training?” “It will take months for my...

This spa was the most exquisite feeling I've ever had in my life they cater to your every whim. The staff is so friendly and attentive and they know everything about their specialty service, whether it be hair facial body nails anything they can do it and they know exactly what they're doing. If you have very sensitive skin which I do they have products just designed for your face it's very gentle and your skin feels wonderful afterwards. They use only top of the line quality facial and body products on you you will feel like a million dollars when you walk out of this place it's wonderful I would recommend this to anyone. The perfect day if you want to pamper yourself this is up at lake Winnipesaukee in Meredith right on the water it's a day you'll...