Sub Crazy — Restaurant in Meredith

well was vacationing w my boys ..had close restaurants near me to eat but my boys insisted on subs..ok look on line n find this place.. bit of ride from where i was staying but was the only sub place open later on sat night..so thot.. great! we'll go!.i get there..noticed prices were a bit high but wth..lets go for it...i start ordering..man at cash register appeared bothered/rushed..but ok..i order steak n cheeses n he ask me if i want anything on it..he mention peppers n mushrooms..i said no mushrooms ..but did request few added toppings like lettuce tomatoes pickles onion n hots.. the guy made this face as if he never heard those toppings added to a sub.. n questioned.."u want those on ur steak cheese??!!"...i was confused ..was that request odd in this town?..weird but ok..let it be...so i said yes ...ordered had 3 other subs w slite changes one w no pickles n one w no tomatoes..well thst apparently bothered him too..ok..i let it go ...now im looking at receipt whole i wait.. notice order was not quite what i ordered..my son mentions the order appear wrong so i go to ringer (no line)..cuz other man has line didnt want to jump in..so i simply asked if she can let the cooks know that all subs are same except "y n z"..she starts yelling across to guy at cashier.." hey this lady has a PROBLEM!!..n briefly states that the slips appears to be different to make sure all subs had xyz....the guy yells back that.. i told them in the back already they know!!..ok??..embarrassing...why the yelling were they r not that far from.each other..but ok....so now i step aside to a corner away from growing traffic..(well they must be good right?) ok. we wait. my son looks n said this slip order was wrong...how they gonna,get it right?..didnt say anything were just quietly standing in the corner just reviewing this slip im concern my boys, will get wrong orders but he said its,all set so ok..all of a sudden in front of like 10 people he yells across..says "MAM. DONT LOOK AT YOUR BUISNESS RECEIPT WHAT U HAVE THERE IS DIFFERENT THEN WHAT THEY HAVE IN BACK SO DONT WORRY ABOUT IT!!.its fine!!.OK??..now whole line is looking at me n my son..mind u i was just patiently waiting..looking at my recept confused.but didnt say anything...i was NOT expecting that..so i quietly say ok??..bit perplexed on how he randomly started yelling accros the way..my sons looks at me n says ma..that was totally unnecessary why did he do that?..guess he didnt like me looking thoroughly at my receipt which appeared wrong...didnt want to attract more attention...so left it alone..subs were done quickly..great..!were out of here..they looked well portioned n obviously warm.again great!...so still embarrass at the scene grabbed bag quickly w subs n left...drive another 20 minutes back to my place..open up labeled subs..guess what?..3 of them were WRONG not a great experience...will not me my first choice when i visit again..id rather spend 50 buks spent of subs on a nice sit down dinner wout being yelled at then given me...

We are locals that use to love coming in to get the bucket of meatballs. It was our favorite! Then one night we decided to get meatballs subs because we were going to a concert and wanted to tailgate before going in on a really hot night. It's always really hard trying to get here because they are always closed bye the time we get out of work. Any way I ordered a meatball as it is on the menu with ricotta and mozzarella cheese. My boyfriend orders his with pickles and provolone. The owner responded with NO I won't do that to my sub. Why won't you get it like her. He said I don't like it like her. He said no I will make it like hers and put pickles on the side you will eat it that way. I can't do that to my sub he said. First of all it our sub we are paying $30 for 2 sandwiches. We were so thrown back by his abrupt behavior and we were in a good mood to go to a concert we paid got our sandwiches and we will never pay to be treated like that. As we waited for our meatball sandwiches he treated everyone the same way. Insisted another customer get peppers on his sub. So the topping list next to the register is really not an option. Food is excellent if you can get past the register and the fighting behind the counter. I use to tolerate tolerate to support local but he is a little out of hand to tell me how to eat something I'm paying for.

With owner reply: You can see he is always right. I've been a customer long enough to know you won't be changing this man. We proudly support local businesses who support their customers. Who get what they want when they order food they eat and pay for. We came into your business many many times to support you before you told us you would NOT be making sandwiches we paid...

Ordered a steak and cheese, which is great tasting, and a good value for the money. They made my order wrong, and I had to go back. It is within this process, which belies a flaw in the customer service of this business. It does not matter who was right or wrong. (I can't help that you were not listening to me, when I ordered my sandwich). Consider apologizing for the mistake, and perhaps offering a free bag of chips for the extra trouble and gas, for having to drive back. Perhaps you felt you were right, but in a customer service industry, the correct way to handle a service concern, is to apologize for the inconvenience, and try to correct the error. It's that simple. I could have went about the rest of my day without the confrontation. Which insinuated that I ordered incorrectly. The lecture from the male owner regarding having mushrooms on a sandwich was a small matter, further exascerbated the experience. Wise up. The way you treat your customers reflects poorly on your business. The blonde haired lady projects an underlying cross demeanor and being an owner, foolishly handled a mistake that could have been easily corrected. In regard to your reply post: You have just illuminated my point. ~ Customer service does not go both ways, it is one-sided. Clients patronize a business, they don' t serve the public. It is the business that needs clients to survive, not the other way around. You were just given a second chance to make the situation right, but yet again, you chose to argue. Now your error is forever in print,...