Cox Store — Local services in Meriden

I cancelled cable in September. I’m a senior citizen and a widow. I can’t afford it or the $275. A month. Cox rewarded me by adding 50$ to my bill making it 321. Which they took because I couldn’t resolve it in time. The new modem they gave me didn’t work . I had a technician come for $60. And said the reason I don’t get WiFi is because the modem was looking for 5 G and it isn’t available. So he had to split the cable and it worked. He also took the tv box that I didn’t know was behind the tv.on 10/21. I go into my Cox of course they can’t help with billing. So frustrating to talk to robots, international assistant and then 2 live people for almost an hour. Now the bill is growing, it’s. $364. And up to 500. I go in to pay what I received, wofii, phone and $24 a month for a new modem. On the 27 I paid what I used. Then had to pay an extra $70. I was referred to a 800 number to reach a live person. After about 45 minutes, she said my account would be credited. Finally a resolve. Three (3) days later my WIFII is cutting out after paying 248. O check for that confirmation email from my helpful cox customer service agent . It’s not there. Check the app, no they’re still harassing me for the tv and almost $300. Payment, what can I do?? How is this legal in this state. Senator Blumenthal would be on it. States Attorney General needs to investigate this business practice. What is this happened to my 83 year old mother in law. DO NOT ORDER ANY ADFITIONAL SERVICE INLESS YOU WANT TO GO THROUGH THIS HELL! WHO can investigate this? Do I do my own social media slam. I’m tired of wasting my time and getting lied to. Any class action lawsuits against st this company? Maybe we need one!!! ITS BEEN 3 months , why can’t anyone at Cox assist? Hold them...

I've been a Cox Communications customer for nearly two years, and my experience has been extremely frustrating. From the very beginning, I've faced constant connectivity issues. Despite multiple technician visits and numerous equipment replacements, my internet service continues to drop out regularly, leaving me without a reliable connection.

What makes this situation even worse is that Cox has a monopoly in my neighborhood, meaning I have no other cable internet provider options available. I'm stuck with an unreliable service that I am forced to pay for, with no alternatives in sight. This has been incredibly frustrating, especially since I have no choice but to endure these ongoing problems.

The endless cycle of replacing parts and sending technicians has not addressed the underlying issue. It seems that no one at Cox is willing to investigate the root cause or provide a lasting solution. To make matters worse, I have never been offered any compensation for the constant disruptions to my service. As a paying customer, this lack of accountability and resolution is unacceptable.

It's incredibly frustrating to be locked into a contract with a provider that fails to deliver on its promises, and I cannot recommend Cox Communications to anyone. If you have any other internet options, I strongly suggest exploring them. Unfortunately, in my case, I'm stuck dealing with this poor service and have no choice but to...

I will put no star at all , it show 1 star cause that’s the only way I can write a review for Hector. I have ongoing issues with my camera and WiFi services for like a week. I went in person to meriden store on August 16,2023. I talked to Hector Morales at the counter, he said he was going to make an appointment to send out a tech and find the problem in fix it. He gave me an appointment for that Friday August 18,2023. from.10am till 12:00 noon. Upon leaving he insured me that the problem will be fix when the text comes out on Friday. Friday came the appointment was between 10 till 12:00 noon, at 11:30 came I still didn’t hear anything from Cox so I made a phone call to the meriden store. Only to find out no appointment made for the tech to come out. I was told from the manager from the store that hector is not allowed to make appointments , you supposed to call it in to Homelife. Supervisor and Manager that Hector should not make appointments for tech. After all this my problem was still not fix. Almost a week later I received a phone called from Hector trying to sell me upgraded, without knowing who he called. We already had everything and more then he trying to sell us. When we mention to him about the mistakes he made before he got nasty and rude and said to us he doesn’t make mistakes then hung...