Kohl's — Local services in Meridian

I received excellent service. It felt like luck, but I know it wasn't.

With staff at multiple check-out counters, the time for back-to-school shopping growing short, and closing time only minutes away, I was surprised and pleased when the first available associate was one who served me so effectively a day earlier. My first experience of help from the associate made it easy to expect good help again. I definitely got it, but it was more than just consistency (different day, same good service.) This second purchase required some steps not involved in the first. Here's what I noticed. The checkout clerk thought there was a way to complete the steps I needed, but she was not sure of the process. She immediately asked for help, and when a supervisor's explanation sounded more like a "no" than a "yes," she asked questions until she understood what to do. She readily accepted all the help the supervisor gave her.

I might have been lucky that my place in the line rotated to this associate’s open checkout counter, but I think I experienced a combination of several complementary factors: Talent—The staff member showed alertness to processes she saw others use. She spoke up, persisted, and worked well with her supervisor. Systems--The store is big, with a lot of work to direct, but in busy times, a supervisor almost always stands in the checkout area to assist the checkout team. Training--Transactions at Kohl's are not always simple because Kohl's simply offers a lot of ways to benefit customers. It looked to me as though staff members are always learning from each other, suggesting that training is a healthy part of the Meridian...

I give this location a one-star but Kohl’s overall a five because I enjoy shopping at their other locations and I know how bad one star reviews are for business. I have attempted to shop here for years, but nothing ever changes. How is it that a retail store can be that dirty and messy for that long of a period of time? There has to be some sort of accountability from the store management and associates that work there, and if not, how does someone at the corporate level not see the multitude of building reviews over years about the same issue not step in?

I am a regional manager for a retail company as well, which has no bearing, but I can assure you I would never let a store look like this. I have simply come to the conclusion that there is no store manager for this location, that the location is extremely short-staffed per corporate hiring preferences which should be fixed ASAP, or that there is a significant cultural problem. There is no telling how much business is being lost from this location because of the sheer amount of people who won’t shop at where it’s dirty. Heck, a pandemic that stresses cleanliness can’t even get this store to clean itself up.

My last two visits, (yes, I keep going because apparently I like to think it’ll get better) I couldn’t even make a purchase because the first time, the registers weren’t working, and the second time the lights were out so they weren’t letting customers in. This store has an awful lot of continual problems that need addressed. You’re in a prime location on the busiest...

I was in the store for 75 minutes passed around 8-10 employees and only one asked if there was anything she could help me find. I was in ladies shoes looking for a specific boot for my girlfriend, that I saw online. She knew where to find it and she was a big help, great attitude. When she wasn't helping someone she was straightening shoes and keeping things in order, constantly working. I don't think I could of bought help in the mens Nike section. There was a young blonde with a tattoo showing that kept looking at me as if I was an avatar and wasn't quite sure why I was there, she didn't ask. I left for about 10 minutes and went back to the same section because I decided to buy a Nike jacket and again not a peep she just stared. It was uncomfortable for me and her as well it seemed. Customer service is a thing of the past for some. I choose where I want to spend my money. I drive further and sometimes pay more for helpful, friendly people that make me feel welcomed and appreciated. I'm ok with that. Kohl's has some work to do. My guess is your lack of customer service cost your Eagle/Ustick location close to $500,000 a year. That's a guess but an educated one. Care as much as the customer and watch your #z increase or keep doing what your doing and someday soon enough you will be just another commercial...