Purple - Village At Meridian — Local services in Meridian

I switched to purple two years ago after sleeping on a conventional hybrid foam mattress from Costco for 2 years. My calendar just prompted me to drop this review as I wanted to offer a longitudinal perspective. (stat jargon! lol) And I’m glad I did because I initially did not like the purple. It took me about a week and a half from my body to acclimate to it’s unique structure and composition. I have sciatica, lower back issues, I’m slightly overweight and underwent a discectomy 8 years ago. As sleep is so important, I wish there were reviews like this more often so here it goes. The Casper four layer hybrid I had before was good, but I sunk into it Which cut circulation and disrupts my breathing, As well as my sleep when I roll over As the foam doesn’t retract very fast so I end up falling back into the foam hole I just climbed out of, consequently waking me up. That said it was super comfy, especially for sitting up and typing on the computer. So I knew I wanted a foam like mattress just one that helped me sleep better. The Purple mattress was difficult to get used to because it required muscles that I wasn’t used to using. This is a fabulous thing I discovered because I wouldn’t wake up aching anywhere. I don’t recall circulation problems, and the cover for the mattress that I bought, which I recommend, Helped Deflect allergens that would constrict my airways On the other mattress. If you are a person that wants to sleep in when you allow yourself to, but Wants to bounce up when it’s time to get moving, Purple is absolutely the way to go. The grid makes it bouncy which helps it feel more like a traditional mattress yet you gain all the qualities of a Tempur-pedic environment But not giving you what you want right away, but what’s your body needs and what you will grow to love. So my advice is, if you don’t like it right away, stick with it for a couple weeks because it’s probably a good sign that this mattress is exactly what you need If you objections revolve around it seeming too firm or initially uncomfortable. Anyway, this isn’t a paid review or anything, Just want to toss in my two cents of objective, well-registered feedback that I wish I had going in. We sleep a third of our lives, and for what it has to offer, and the change it made on my work and home life, It is The best investment I have...

Absolutely, the worst service I have ever received!

The bed seems nice but I have yet to receive it. First, to get any sale they demand the full payment up front - mistake #1. Even worse, they outsource the delivery to a company called Pilot - they service Walmart, Sam's Club, etc. and are a joke.

They say they will call you to set up a mutual time to deliver the mattress, but instead you will get emails telling you when they will be there. They will not coordinate a mutual date. And then they do not show. anyway.

There is no one to speak with as their call center line puts you into a loop. If you call the store Purple in Meridian, they tell you to call Pilot, and say, "There's nothing we can do to help you."

I complained so often that I did finally get someone from the store to call corporate. Well, corporate wrote me an email saying that they would coordinate the delivery. Nope. She wrote me saying it would be delivered the next day, I said I would be out of town.

She wrote back three days later saying that she would make sure they called me to coordinate a mutually acceptable time to deliver the mattress. Nope, never happened.

Today, I received two emails - one saying it will be delivered tomorrow, the other next week. The customer service "expert" at corporate still has not gotten back to me.

Had I known before purchasing, I would not buy this mattress no matter how good they claim it is. You'll see others with problems with returning items.

So, buyer beware. The company doesn't care and made a huge mistake in outsourcing their brand to a Podunk delivery company like Pilot, and you as a consumer will face the...

My first order (3 years ago) was online. I tried out the Hybrid 3 at a Mattress Firm (Purple store wasn't in Meridian yet) and loved it. Surprisingly, the salesman at that store knew I was anxious to get my new mattress and said the shipping direct from the online store was going to be quicker than getting it through them (Covid-delayed shipping times). Purple Online was fantastic and I had a great experience. I almost decided to go that route again, but I wanted to try them out again before deciding. My husband and I went into the Purple store and Kara was very helpful in taking the information we gave her and showing us what was in our price range that would meet our needs. There was absolutely no pressure and I'd happily buy from her again when the occasion arises. She did tell me that they do not work on commission and I appreciate that Purple doesn't require that for their employees as it was a very nice experience. I purchased a mattress and accessories in the store and was excited to bring a pillow home with me (instant gratification!!) The rest of the order will be delivered to me. I expected the shipping time to be at least a week or two, but I just got a notification that I will receive it in a couple of days, which is just a few days from order to arrival! ---One Very...