M&M ELECTRONICS. Major Appliance Repair — Local services in Mesa

DO NOT, I repeat DO NOT trust Miguel!!! This company is NOT legit! I called SERVIZ AZ back in early May 2017 and they called this joke-of-a company out to fix our 2009 GE fridge that wasn't staying cold and the freezer was defrosting when temps got warm in the house. Miguel came out and spent about 2-3 hours opening up and inspecting things in the back of the fridge. He stated he can't fix anything that evening but he'll come back the next day with the part. He came back the next day and spent about another hour or so and came to the conclusion that our fridge needs to go back to the shop so he can replace some part and weld something back up. The price for his work kept going up and he kept saying he'll call his"brother-in-law" to see what he can do for us but of course the brother in law said there's nothing he can do about coming down on the prices. So we were given an option of taking it back to the shop and having the work done for about $300ish and we'll get the fridge back in two days or he said his brother-in-law has a refurbished fridge for $350 that we could get that day. I couldn't afford to loose more food from our fridge so we opted to purchase the refurbished fridge. Miguel had me sign that I was going to pay SERVIZ for the diagnostic fee since the work wasn't being done by his company then hand wrote a receipt written "30 day warranty", the amount charged and dated it with a phone number but no business name, no name of the tech that replaced the fridge.

Exactly 32 days has passed, temps are going up as it is now June 4th and guess what!!?? We come home to ice leaking from the freezer all over the floor once again!!! What!!?? The same exact thing our old fridge was doing!! I called in hopes they could still help without charging us more even though we're 2 days outside of the warranty. Miguel answers his phone and said he'll call his brother in law to see what they can do since it's outside the warranty. He calls back and says they will come out to look at it but it'll cost more money. I told Miguel there's no way we're paying more money on a fridge that we just got from them 32 days ago that should last a long time because it should be fixed!! He said he'll call him back again to see what he can do. So, an older gentleman who barely speaks any English (Spanish speaking) comes out, opens our fridge and asks us what seems to be wrong? We told him and he points to the temperature dials and says that they need to be replaced and that he'll be coming out next (we thought we heard him say Tuesday but with the language barrier, guess he was saying Thursday, in two days). So, we aren't home on Thursday and get a call from Miguel saying that they are there to fix the fridge but we're not answering. I told him we thought the guy said next Tuesday. Miguel quickly got annoyed and said ok then, we were going to fix the part for free but now that you're not home, we have to charge you the $50 for the part of you want us to come back. I yelled at him and told him not to send techs out that don't speak English then proceeded to tell him that I now don't trust this company and I won't need their services any further and hung up.

It's now June 25th and temps in our home fluctuate due to turning off and on the AC to save money. But now we have learned that we cannot let the house get above 78° or else the fridge gets warm and freezer starts to defrost. I thought last night to Google why our fridge is doing this and it said it was the thermostat and thermostats are only between $35-$55! Then suddenly I was putting together the puzzle pieces!! Miguel ripped us off!! He knew it was the thermostat all along but he can't make money off of a $50 part so he lied and said it was a different problem that was going to cost us $300ish to fix it or buy a refurbished for $350!!! I've been texting Miguel off and on since this month then he texts me back saying to "call Norma at ###-###-###, she's the business manager, I have nothing to do with this please stop texting me." So I did and...

DO NOT USE THIS SERVICE. If you are considering using M&M service, please take the time to read this review and my experience.

I have a high end 3D Plasma TV that lost power. I am extremely tech savvy but some jobs are outside my comfort zone so I decided to take it to this gentleman for an estimate. It was free which is the only positive thing I can say about this "company". I brought my tv to the business, which turned out to be two guys in a garage. I unloaded my plasma and it was set on a pad in his garage, priced up against another tv. He said that he would have an estimate in an hour.

An hour had gone by and I receive a phone call from this gentleman. He quoted me $550 to replace a main board which costs $120 dollars. I kindly said no thank you but he continued to tell me how cheap his service was and how much I should get it replaced. Again, I said no thank you and I would like to pick my tv up.

He refused to let me get my tv saying he was busy the rest of the day and I couldn't pick it up until the next day. It was 11am on a Thursday and their hours stated they are open until 6. I asked why, he told me that he was leaving for the day. This made me extremely uncomfortable so I drove by his house about an hour later only to see that he was still home. I walked in and took my tv. He told me how bad it was and each time he tested it, my boards only got worse. He then said that my main board and control board were bad. They both needed to be replaced.

I ended up taking my Plasma to Omega tv repair. Phil opened my tv up and immediate knew what the problem was. He showed my there was no power going to my Power Supply Board and my Y-Main. Instead of replacing both boards, he just replaced the bad components. Which he charged a flat $200 for. He has a degree for small electronics and certified for repair. He KNOWS what he's talking about.

So, not only did Miguel at M&M quote me hundreds more than I actually paid. He diagnosed the problem completely incorrectly. He will do anything to squeeze money out of you and is extremely unprofessional.

If you have an issue with your tv or any small electronics, please take my advice and bring it to Phil at Omega repair. He is more knowledgeable and less expensive. I hope this detail experience helps...

We were assigned M&M (M&D) by our warranty. The initial request was 5/19/25. the "first" visit was 5/28/25. Repair was for refrigerator ice maker. The technician and his apprentice were kind, through, respectful. Unfortunately they issue was the compressor and the ice maker. They canceled the icemaker, even though it wasn't working. I had to make numerous calls to follow up on compressor repairs, with the response that they would call me back. They didn't until I was upset. When they finally came back out they fixed the compressor...but icemaker still didn't work. I had to make numerous calls again to make sure they followed up on it. They cashed out a second time...it was the wrong icemaker!!!. They came out a third time!!! Parts of the icemaker were broken so it didn't fit properly. Today 7/25/25 was the fourth visit . It finally is fixed!!! TWO MONTHS later. My first issues was communication, should I say lack of. I would have to repeatedly call them for updates. Difficult to get calls returned. Finally Corina said that she would handle everything and make sure that she would keep me updated. THAT didn't happen. It's ridiculous that these parts can be ordered from multiple different outlets including the original manufacturer and have them delivered within in days, yet it took M&M 2+ weeks. The fact that they didn't know they had the wrong part. The fact that they sent out a visibly broken part. The experience was unacceptable, and unprofessional. The ONLY positive I can say is that the technicians...