Restaurante La Merced Arizona — Restaurant in Mesa

We would not recommend this restaurant to anyone after the two HORRIBLE experiences that we have received from the Owner directly. He has made my Husband feel so unwelcome after his 3 years of getting the same order from here every time (al pastor tacos), that he only had me go in personally because he seemed to be more friendly towards women than men. The second situation I called in the order, the owner himself took the call and informed me it would take the typical 10-15 minutes. I got there at exactly 15 minutes and they informed me it wasn't ready quite yet, and I went ahead and paid. They were clearly very busy so I was waiting patiently when an hour had passed by. I got up to see how much longer and they apologized that it hadn't been started but it would only take about five minutes. They offered a soda and free chips which was nice, but soon after they had asked me if I had paid already by the same girl that rung me up. I said yes, she went and told the owner that I did, and she came right back asking to see my receipt since they didn't believe me. It is appalling. We have collectively been coming here for 6 years now, when I called the place to tell them about the poor service the owner wouldn't even accept that he has treated us poorly and wanted to put blame on a worker who was out. This is not how you run a business as it starts at the top, and if the owner is willing to treat his loyal customers like this it is not a establishment that you want to...

If I could leave 0 stars I would. We paid 75 dollars for 2 pounds of fatty plain meat. Chips and salsa because they charge you the chips and salsa if you want more. The stake quesadilla was plain, flavor whatsoever and the meat to tortilla ratio is not correct. The meat was so little for the size of the quesadilla or machete. The salsas are flavorless, they give you half of the little container of salsa. They don’t tell you that if you want more chips and salsa they charge you. Regardless of that, the owner was “cleaning “ the tables and overheard our conversation. He just said a bunch of random things, trying to be funny and saying stuff like “it surprises me that you didn’t ask a box to go” and, “ the waitress needs to come at least 3 times to your table and make sure that you are being attended properly” which she didn’t. She was looking at us and gossiping about us with the cashier when she saw the owner taking us. The owner didn’t even apologize for the bad food and service. It was our second time going there and last one. The first time wasn’t as bad as the second one. Bad service, bad management and, the place was dirty. Even though we didn’t have a good experience over all, we even left a tip because we know that they are giving a service to us, a bad one but still, they are working to make food and all. They should take suggestions from the customers and make a better food, place and a...

I purchased a $15 gift voucher off restaurants.com for this place. The voucher had no expiration date but when I attempted to use it the manager/owner claimed "he lost too much money off of those vouchers" and not only refused to accept it, but refused to apply any discount to my meal at all. When I tried to explain to him that it's not really fair that I was being double charged having bought the voucher in the first place and being charged full price for the meal he said "well that's not my problem, call the company you bought the voucher from." I attempted to call restaurants.com but their customer service department was closed. When I told him I couldn't get a hold of anyone from restaurants.com he once again told me "that's not my problem.". For some reason he thought I wasn't going to pay and called the cops to the restaurant. Ironically, they showed up as he was processing my card. I can't remember the last time I've dealt with customer service that bad. It's unfortunate because the food was good and I would have happily been a return customer. Now, I will never go there again and will encourage anyone else NOT...