Name Brand Exchange — Local services in Mesa

Everything was great! But when I come in and exchange 28 items. Containing a. Pile concern counter 4 feet high in products like AF1 Yeezys Nike lulu lemon and a dozen jeans, then they hand you 68 dollars it creates this feeling like you just had some one go into your closet, take whatever they wanted and you were tied to a chair. Smh Worst part is some of the same products are priced at $68 for one thing so I don’t know where this algorithm is that they use but it needs to be adjusted to today’s market into what what they sell the product for. So this algorithm they used to develop a price is never accurate because the person inputting the information is actually judging a product based upon their opinion, and in the business world in today’s market 33% profit margin carry company to the promised land which is totally normal now when you get up to 100%, 200%, Margins. That’s a little concerning knowing that that are paying half of pennies compared to what they’re selling it for 28 items should not be times three I’m sorry I could’ve went to a different place of course but the lady was nice and kept a good conversation. That was the highlight of my experience and I almost disrespectful Offer, because I hate Goodwill, even more, if some other person in the store and indulge themselves in these products for a cheaper rate than by all means, but they need to raise their prices accordingly that they pay out so they’re not taking advantage of everyone and everyone time that they are giving his time free, and tho the store help people in times of need for cash. They also wouldn’t have a store if everyone stopped going to the stores to just get a little bit of money and they know that we’re in need of cash, so I employee to be wary of the offers that they may give you, especially if we’re going to drive from any other part of the town that Mesa , good riddance ...

Worst selling experience. Don't waste your time.

Responding to the ridiculous response you just gave. Before you even looked at any of my items you were saying you were restricted on funds, your systems were down and complained about previous sellers to me (Very Unprofessional) so to see your just lying to people yet taking the time to "look at footage" is interesting to me. Maybe work on not being so quick to respond to reviews that you know are about you and taking them personal because you're aware of what you're doing. Shady business practices. Even with the reasons your saying about my items you STILL wanted to buy them but for a very unfair price. Similar to other reviews here so sounds like they are also dealing with the same person I did today. . No wonder the reviews here are horrible. Very sad how unprofessional you all treated me over the phone as well. Editing again since you're still lying. I did not yell at anyone you guys are either confusing me with another seller maybe the one she complained to me about when I was there talking to her and it was only one lady with the short hair there when I was there I saw the dark haired girl walk in as I was already in my car leaving you guys are making a good choice closing that part of the store down to avoid angry sellers but I can assure you I am not one of them I left a short simple review and am only responding now because you all are lying about my interactions there. Previous reviews show I'm not the only one who has had issues with the people being rude and you all showed me that over the phone. I never once yelled it's crazy to fabricate...

This Name Brand has really old stock, I literally, went in last year and they still have the same stuff! Who ever manages this location really need to get a grip on things and have a SALE for good sakes. Out with the old in with the New please!

I agree, they glance at your items and talk most of the time to each other. The Asian Girl, Kristen really needs some personality and should be a little less reserved. She should make people feel welcome not be like "oh, hey" with no smile! Cheer up, you are in a Industry that requires personality!!

Also, they need to keep up with ALL Stock also! I went in, thought it would be a quick run in to get my BF some jeans ------- NO SIZE 36!!!! Hello!?!?! Come on, now.

And the stuff they have outside for $3 NEEDS TO BE $1.00 ONLY LITERALLY. Shirts have holes on them (who bought that?!?) and the pair of earring are MISSING the other pair. LOL This place needs to be UPGRADED.

UPDATE Came to visit here after a couple of years, and they do have better things now. However, Sam and the other blonde have the most bland, and dull attitude I have ever encountered in retail. They act very reserved, unfriendly - they don't fit the demographic here. Almost act as if they are scared of the people rather than being welcoming and friendly. Just uncomfortable experience. I didn't even get to sale because I just stood there with no acknowledgement. I noticed a lot of customers that needed assistance in fitting room can only speak Spanish so they would just ignore them rather than reading their...