Best Buy — Local services in Metairie

Terrible terrible terrible. Soon as I walked into the store the employee asked me where I was going. I told the guy I’m going to look and cameras and he replied “what?” So I repeated myself while walking towards the cameras. The guy then told me “walk this way, the cameras are over here” I began walking to the area and immediately after another guy who was not in uniform, but was wearing a green shirt followed me to the area. I assumed this guy works there because he stood and watched me in that exact area the entire time. It took me about 5 seconds to walk over there. Immediately after, a store employee approached me asking do I need help. I kindly told him no and that I was just looking to see which camera I might want to upgrade to and I have previously did some research online, but I wanted to see in person how it would feel in my hand. 1 min after he walked away, another employee approached me asking the same question. I told him the exact same things as the guy before and he walked away. Within a 2 min time frame of that guy walking away a woman employee approached me asking did I need help. I told her the same EXACT thing and that I’m just looking for now. She then walks and over to the guy that I stated who followed me the the area with the green shirt who was standing there the entire time when I was being approached. She then told him something very low that I could not hear. But he replied “don’t worry, I’m watching her from right here” I literally looked up at him and her and we all locked eyes and I shook my head at them. I then put down the camera I was holding and walked out of there. Its no way I will spend my hard earned money shopping here at a place that as soon as I step foot inside I’m being watched like a criminal. That was so insane to me. If only these people knew that I literally own multiple cameras and do not need to steal anything from them. Unfortunately, I live in Kenner and this is the closest Best Buy to my home, but I will never visit this...

it is a test of patience for me and my husband. we ordered a sony xperia 1 in this store on January 2, 2020. we expected it to be delivered by January 4, my husband was so excited because his previous phone was not working anymore, so he waited it the whole day. unfortunately we received a message that it will be delayed till 6th because it went to different state so he waited again the whole day but at the end of the day we received a messge from our tracking number that it was undeliverable because of the address so I called the best buy operator just to change it to be pick up, then the next day we went to UPS with the ddress that the opertor told me to pick up the phone, when we got there the teller told us the operator gave a wrong UPS address and he directed us to a different UPS, so we went to the other UPS then when we got there the teller told us our phone was sent back to the seller. it was so frustrating. so we went back to the best buy store where we purchased it and they told us they cannot do anything unless the phone comeback to the warehouse. so we waited till it went back to the warehouse which was on the 9th then we went back again to the store that day, the teller didnt know what to do so she let me speak to the operator thru phone then the operator told us he already fixed our address because the first teller who ordered our phone in this store from the very beginning didnt put our apartment number, so he said we should expect it to be delivered by the 11th, so we waited and still no changes in our tracking on my best buy account, so i called the operator again, and found out it was not fixed at all!!! wow!!! we are so angry already specially my husband, but the operator assure us that she's gonna fix it. my husband didnt believe anymore but atlast finally the phone got delivered tonight! after more than 2 weeks! it was so ridiculous how best buy treat there elite member....its a lot of frustrations and trauma...

Upon entering the store, I was kindly asked by the FOH Associate if I needed anything. I didn’t—until I did. The item I wanted was locked in a cage. When I asked for help getting it, I was told to go to customer service because, apparently, they’re the gatekeepers of all things useful.

Now, I’m picky—like, “I want that specific box” picky. You’d think I asked someone to split the atom based on how difficult it was for anyone to open a cage. I asked, “If customer service has the items, why do you have the same thing on display in a locked cage for customers to look at longingly like it's a museum exhibit?” The response? A shrug and an “I don’t know.” Real helpful. But he did say that he could get it open so that made me feel better.

Eventually, another associate showed up. Great, right? Nope—same script: “Go to customer service.” So I asked him the same question, and this one decides to deliver a smart-ass response: “Because we helping other people.” Oh, how noble. You’d think I was interrupting a triage unit, not trying to buy something in a retail store.

FINALLY, someone helps me—hallelujah—but wait, plot twist! Now I’m being escorted to customer service to check out, where I get to stand in a line behind people who aren’t even checking out. They're being assisted with downloading stuff on their phones, etc. But NOT checking out. I believe maybe one person and her mom were contemplating on if they wanted a warranty or not but that's about it. The funniest part was hearing someone get on the walkie talkie asking for help at where? Yup, you guessed it....customer service. Wouldn't be an issue if you had a designated areas for people or check out.

The whole system is an unorganized, slow-moving mess. A true masterpiece in how not to run a...