AT&T Store — Local services in Miami Shores

My phone was stolen while traveling internationally. I had my husband go the store to get a new phone. the first time the manager refused to help me even though i explained my phone was stolen and i could not validate the phone number by sending a pin to the phone. common sense. then i had to spend 50 min on the phone with customer service because he said he could not call customer service. Att customer service said that i my husband is authorized on the account and that to tell them when he goes to the store that because my phone was STOLEN they could not validate it and to follow the procedure and call customer service. The manager Cecil proceeded to then argue with me while i'm at airport trying to get home. 0 customer service, he is the sole reason i am cancelling my service with att that i have had since 1996. I asked to have my stuff ready so when i fly back to the country i could pick it up in perosn. HE REFUSED! Completely rude, not helpful, refused to assist me. 0 customer service you are manager and a person is telling you their phone was STOLEN and you are saying i have to send a passcode to your phone or log in online where they have to send a passcode...

While visiting the store I was asked for my IMEI number of my cell phone when I stated I was just paying my phone bill I was in the store for over 30 minutes waiting Ellie was not serving one customer at a time she was caught into 2 customer when I find that very disrespectful when I asked to speak to the manager Jay which didn’t know what was going on but took Ellie side of the situation was told to purchase the SIM card and when Ellie speak with my niece in the she also asked why do you guys need the IMEI number Ellie stated it’s for her job safety and my niece said that’s crazy just to pay a phone bill “prepaid phone bill” I called the store to speak with the manager Jay was not trying to solve the issue Jay the store manager is the way he addressed me so I asked for corporate number he said there’s no one else I could speak with because he is Jay the store manager I just want a refund for the SIM card I’ll have no use for Jay and Ellie needs training on how to treat all nationality I did leave the store not satisfied at all Very poor...

I went in to upgrade my phone and Luis didn’t even ask me what color i wanted or how many gigabytes or terabytes i wanted he literally just ordered my phone without asking me anything thankfully my sister showed me the emailed receipt and i saw he ordered my new iphone 17 pro max to his liking which was the orange color with 256 gigabytes and i asked him why would he order my phone without asking me anything and then when i confronted him about it he had a shocked look on his face, we also had to buy another phone and add a line also making the phone being able to have the unlimited plan which you can use for international calls and Luis told us he did but he didn’t we only found because i was so mad about how he handled my situation we came to another Att and we asked him and he told us Luis didn’t not do anything but set up the phone and add a line. Im very upset with the experience i...