Best Buy — Local services in Miamisburg

I purchased the Best buy Protection Plan for a product that broke during the warranty period. I went to the store expecting them to repair the item and rather than attempting to repair it, they simply said go over to the cashier and they will exchange it for you.

I told the cashier about the issue and she did not know what to do with the exchange. Then the manager came over and told me they didn't have the same model available and that he could issue my money back on a best buy gift card. I explained that I had purchased the item during a Black Friday special, and I didn't not want a refund I wanted a functioning item that I could go home and use. He proceeded to tell me that he could not do that because the only comparable item they had was 90 dollars more than the purchase price of the item I had bought 2 years prior. The warranty I purchased clearly states that:

"Any time your Covered Product is to be repaired or replaced in accordance with these Terms and Conditions, at our sole discretion, we have the option of:" There are three options, one of which is - "Replacing your Covered Product with a product of like kind and quality and of comparable performance."

At the managers "sole discretion" he decided that 90 dollars was more important than making things right by providing an equal value exchange for a customer who has done business with his store for years.

To top it all off I was told that even if I received a replacement product which already broke within the warranty period, that I would need to repurchase the Best Buy warranty for the replacement product to ensure it was covered incase the same issue occurred in the future. The cost amounted to hundreds of dollars.

I requested a refund of my money to my original credit card rather than a Best Buy card as I will no longer give them another cent of my money if they cannot make the situation right in a fair manner. I was told that official policy was that I receive a gift card for the original purchase price 2 years ago on sale, and that they could not refund my credit card. I would have to call a number and speak with someone else to get my credit card refunded.

All I requested was a fair exchange for a replacement product that was the equivalent value or better than the one I had originally purchased like in my warranty, and I was refused repeatedly.

Here is your warning - This store will not honor anything other than the money they can collect from your pocket. They will at their "sole discretion" not give you one dime more than they can squeeze out of your wallet and will not honor their warranty in a fair and reasonable manner with a replacement, should your device stop functioning. Don't waste your money on a Best Buy warranty and do not ever shop at the Dayton Mall Best Buy store unless you want to be looked at like your a thief trying to pull a fast one on them, when in actuality you are just trying to get what you originally paid for.

How anyone can do business with this store in particular, and with Best Buy as an organization is unbelievable after this experience. Thankfully they won't be getting another dollar of my money, I will be saving it up to throw a party when they go out of business from treating...

Irritated and Disappointed is how I would describe my latest visit to Best Buy- I was returning 2 items- a solar lantern/charger and a TV wall bracket. I bought these items as Christmas gifts for my husband. The lantern was amazing for the first time we used in but then the charging port stopped working. The TV wall bracket was the wrong kind. We had gone to Florida the day after Christmas and I purchased these items a few days before Christmas and was never verbally told that they had to be returned by the 7th of Aug. or no returns ( this is apparently in the paperwork at the bottom of the last page in small print) I bought online and picked up in store ( where this info was never conveyed) . We were still going to be in Florida then, so I would not have purchased. Had I been told this information I would not have purchased the bracket, would have let my husband get his own and given him money. I thought it was nice to have a gift for him to open and he could return it if it wasn't the correct item. The girl at the service desk, RITA informed us very rudely that our return window was up and that she couldn't help us at all. I nicely explained the situation and she looked at me as if I didn't understand her and repeated the same thing several times, in a very rude tone. I told her the lantern charger no longer worked and she said that there was nothing they could do. She called for a manager( which I was about to ask for ) who then told RITA she was mistaken and that since it was not working it was covered by the manufacturer warranty. So RITA just stared at me and, I finally said then can I get a new one? RITA apparently couldn't be bothered with me any longer ( since she didn't respond and just stared at me blankly) The manager said over Rita's shoulder that I could go get another one and they are right over there, " I can see them from here" she said. I walked the 2 rows over near the end cap and found the lantern in a split second. turned back around and RITA had taken another customer. So I walked up to the "manager " and asked what I should do - since RITA still had the original one on her counter? She then tried to make the exchange and had to call another manager to override something. RITA was still glaring across the isle at me and I frankly have never been treated so rudely by a so called customer service rep ever. We had been to this store 2 days prior to buy a Mac book and realized we need to bring in our previous one to have them transfer the data. I will now not be purchasing from Best Buy at all for this computer or anything else.

If this is how they deal with customers on small items, I can't imagine a large expensive purchase such as a computer. I have had good experiences at other locations in the past but this was so frustrating that I cannot and will not support this company with my business any longer. Customer service should be about the customer and no matter what the message it can be delivered in a respectful,...

Visited on 12/3/2024. After coming from the Beavercreek location.....we were told that a phone case I was looking for WAS IN STOCK. Now this was looked up by a Best Buy employee while we were still inside the Beavercreek location. We drive to the Miamisburg location and the front end was mighty busy. But what I was looking for was in the front-end electronics area so it was fine. After not finding what I needed on the shelf I waited to be helped. A guy (who was pretty tall but hefty) was in the middle of trading off the register with another guy (maybe 5'7/8 and chunky-brownish hair(or very dark blondish). The 1st guy told me that I would be helped shorty as he was walking away (possibly to go do something else) I said, "ok". There was another lady also waiting closer to the counter while all of this was going on. After the guy logged into the computer he helped the lady closest to him. I waited patiently for them to get done. After she was done, the CHUNKY guy with a tablet in hand (i guess it wasn't working....I don't know) was looking to put it in something. He looked under a covered lower shelving area....got what he needed AND WALKED AWAY! 😡 Not ONCE did he acknowledge me as I stood there waiting! There's no way he didn't see us as my daughter his 5'11!! I watched him go up front and start helping check folks out at a post that's right in-between the two doors. WOW....so then I see another worker (5'7, reddish hair) just STANDING by the electronics displays (near the front) & went over there to get his help telling him that the other guy JUST WALKED AWAY & didn't even acknowledge us! I told him what was supposed to be in stock in the store...he looked where I had already looked....didn't see it (duh) then looked it up on his hand-held computer device. He said, "it says we have it in stock". And so I said I'll take that if you have it. But before that I asked if they had screen protectors too. He searched and said they didn't, commenced to saying, "sorry" and started to put away his device as if to say THIS INTERACTION IS OVER.😡 I told him I STILL WANTED THE CASE. He acted like he didn't want to do his job! He said, "I'll go see if they have it in the back." But before that he stopped to TALK to another worker (black guy) in passing!!! As if MY TIME wasn't valuable. I told my daughter; JUST BY THE WAY THIS GUY WAS ACTING...."I BET HE'S JUST STANDING BACK THERE & NOT EVEN LOOKING FOR THE ITEM. THEN HE'S GONNA COME BACK & SAY HE COULDN'T FIND IT." Sure enough he came back maybe 2 mins later saying there was none back there. 🤨🫤 Unfortunately I didn't believe that for a second! December 3, 2024 between 6 p.m.- 8 p.m. is when we visited. BEST BUY YOUR EMPLOYEES are not very helpful at all and you should be ashamed! WILL NEVER GO TO ANY BEST BUY AGAIN!! THAT location messed it up for...